Re: Missing FC 27 Ultimate Edition Pre-Order Rewards

Hello EA Support,

I am contacting you regarding a serious issue with my EA SPORTS FC 27 Ultimate Edition purchase on Steam.

I purchased EA SPORTS FC 27 Ultimate Edition through Steam on August 31, 2026. I paid for the Ultimate Edition expecting to receive all the content and benefits included with this edition, including the FC Points and pre-order rewards.

However, after launching the game and linking/signing in with my EA Account, the Ultimate Edition content has not been properly applied to my account. I have not received the FC Points or the pre-order rewards that should be included with my purchase.

I have already contacted EA Support about this issue. I was previously informed that my purchase of EA SPORTS FC 27 Ultimate Edition was successfully confirmed. I was also advised to launch the game through the EA app/Origin to synchronize the purchase.

I followed the requested steps, but the problem remains.

During my previous support conversation, my FC 27 account was refreshed. However, I was then informed that my EA Account appeared to have the Standard Edition instead of the Ultimate Edition. This appears to be the reason why my FC Points and Ultimate Edition/pre-order rewards are still missing.

My case was also escalated to the FC 27 Studio Team under case number:

254717101

At this point, I have already completed the troubleshooting steps requested by EA, but I still do not have access to the content I paid for.

This is especially frustrating because I purchased the Ultimate Edition specifically for its additional benefits, but I am currently unable to use the FC Points or claim/open the content associated with my purchase.

I would like EA to please investigate the following:

1. Verify my Steam purchase and confirm that it is the Ultimate Edition.
2. Correct the edition associated with my EA Account if it is incorrectly showing as Standard Edition.
3. Grant the FC Points included with my Ultimate Edition purchase.
4. Grant all eligible pre-order rewards and Ultimate Edition content.
5. Check whether any rewards were blocked, lost, or delayed because of the edition synchronization issue.
6. Confirm that my account is correctly linked to the Steam purchase.
7. Provide a clear explanation of what caused the issue and when the missing content will be delivered.
8. Consider appropriate compensation for the time I have lost and the fact that I have been unable to use the content and FC Points that I paid for.

I can provide full-screen screenshots of my Steam transaction history, Steam purchase confirmation, payment information, and my EA Account details as proof of purchase and ownership.

I respectfully ask that this case be escalated or reviewed by the appropriate FC 27 Studio/Purchases team again if necessary.

I paid for the Ultimate Edition, so I expect my EA Account to reflect the correct edition and for all included benefits to be delivered.

Please do not simply refresh my account again without verifying the actual edition entitlement on the EA Account and Steam side. I need the underlying purchase/entitlement issue to be corrected.

Thank you for your assistance. I would appreciate a clear resolution and confirmation once my Ultimate Edition entitlement, FC Points, and rewards have been correctly applied.

Case Number: 254717101 Game: EA SPORTS FC 27 Edition Purchased: Ultimate Edition Platform: Steam Purchase Date: August 31, 2026