Forum Discussion

3 years ago

Linking son's account to my parental account

Linking my son's account to mine. My son is unable to login to his EA Play account from his Xbox game pass for PC account. When trying to login, it takes him to the app but everything is blank. Wh...

EA_Darko

Community Manager

3 years ago

Hey @mooseheads36 you can find all the info related to creating a child account here: https://help.ea.com/en/help/account/set-up-child-ea-account/

Darko

mooseheads36
3 years ago
Thank you for the reply @EA_Darko, but as I pointed out in the post, my son already has an account, I already have an account, the issue is that they will not link. Please refer to the original post.
- EA_Darko
  Community Manager
  3 years ago
  If he already has an account @mooseheads36 then it means it's already linked which would mean that he can't link it to another EA account.
  
  Darko
  - mooseheads36
    3 years ago
    @EA_Darko His account was originally created with the incorrect birth date because it was a nightmare to manage originally, I have recently updated his birth date to the correct date (which i'm now regretting). Once his birth date was changed, it had to be linked to my account.
    
    I try to link it, it tries to send the verification email, I don't receive them.
    I try to "resend verification email" and I receive "email has not been verified".
    
    I receive my verification emails without issue, I have tried multiple addresses for verification emails from his account with no success.
    
    Why would you say that just because he has an account, it's already linked?
    
    How can I get this successfully linked to my account?