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83619a65ad820a1's avatar
83619a65ad820a1
3 years ago

Not receiving Apex Legends rewards

Hi, I didn't receive this and previous month rewards for Apex Legends, these are: - Gilded Grenade Weapon Charm - Reverly pack - Prowler's Fortune Weapon Charm I contacted live EA Chat three time...
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @83619a65ad820a14 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Apex

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or call

Darko

  • 83619a65ad820a1's avatar
    83619a65ad820a1
    3 years ago

    As I mentioned in the first post... I already contacted chat adviser three times. Apparently the whole EA Play rewards thing is a scam.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hey @83619a65ad820a14 we are not able to assist with any account related issues on AHQ, as such our live support team are the only ones who can help you.


      Darko 

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