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crbaker06's avatar
crbaker06
2 years ago
Solved

Paying twice for EA Play need refund on cancelled membership

Subscribed to EA Play not realizing I already had access through Xbox/PC ultimate game pass. I immediately cancelled my membership to EA Play but it still says I have access until 2025 and the paymen...
pc
crbaker06's avatar
crbaker06
2 years ago

Can you please explain how to chat with an EA Game Advisor? I’m not getting that option from the link you provided. 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@crbaker06 

Players can contact our live support team on our Help Site. To request a chat or open a case through email.

First, clear the browser history and cache from the main browser used so that no account is logged into the Help site.

  • Select the Games Support tab
  • Select EA App or EA account
  • Select See all help topics
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

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