Forum Discussion

Re: Can't cancel my EA Play membership

I've tried using two web browsers.  The message returned is 

Something went wrong

We can't delete this payment method right now.

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Heya swtor-janiceri​ 

    If you need to get a payment method removed from your account, that's something the live support team can take a look at with you- here on the forums we aren't able to access your billing details to get that removed for you.

    Please reach out to live support for more help on this by submitting a request here

  • swtor-janiceri's avatar
    swtor-janiceri
    Rising Novice
    4 months ago

    The Chat with Us option doesn't seem to appear on the site.  How can I chat with an EA advisor or submit a request?  I'm not seeing the option on the website that you linked EA_Solaire​.  Thanks for any assistance.

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