EA_Leeuw
Community Manager
Community ManagerRe: Can't install Sims 4 through EA Connect. Demands gamepass subscription.
Hey @MaiJune,
Thanks for your visit to the forums!
What unfortunate to hear that you're having issues with launching The Sims 4 via the EA Desktop app, while you actually say that you own the standalone game + some DLCs.
It can sometimes indeed happen that these kinds of issues arise when you connect and disconnect your accounts within a short period of time and that the Xbox Game Pass for PC + EA Play overrides the games that you already own standalone. The best thing you can do in this case is checking with our Live Support team to see if your account is in good condition and that it did not disable anything, just to be sure. You can reach them via https://help.ea.com/contact-us.
In the meantime; can you try to download/install/login Origin (if you don't have that installed already) to see if you are able to download/install/launch the game as normal? (Because then it should bypass the Xbox + EA Play membership you had.)
Thanks for your visit to the forums!
What unfortunate to hear that you're having issues with launching The Sims 4 via the EA Desktop app, while you actually say that you own the standalone game + some DLCs.
It can sometimes indeed happen that these kinds of issues arise when you connect and disconnect your accounts within a short period of time and that the Xbox Game Pass for PC + EA Play overrides the games that you already own standalone. The best thing you can do in this case is checking with our Live Support team to see if your account is in good condition and that it did not disable anything, just to be sure. You can reach them via https://help.ea.com/contact-us.
In the meantime; can you try to download/install/login Origin (if you don't have that installed already) to see if you are able to download/install/launch the game as normal? (Because then it should bypass the Xbox + EA Play membership you had.)
