EA account linking to a new Xbox Account

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@tmase83 wrote:

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@RevenantEverest wrote:

I wanted to throw my hat in the ring about this issue.

I initially mis-linked another Steam account to my EA account, and never noticed. That was until I purchased It Takes Two to play with my girlfriend. I went to launch from Steam and Origin told me I had a different Steam account linked so I couldn't open the game.
So I went to my EA account page, un-linked the Steam account and attempted to link my current Steam to my EA account only to be met with the error message stating I can only have one Steam account linked to my EA Account in my EA accounts lifetime.

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It's people in your situation, that have accidently linked an incorrect Steam or Xbox account to their EA account, that have a right to feel particularly aggrieved. It was never bought to my attention at the the time that the two accounts were connected that this was an irrevocable process. My old Xbox account and EA account were allegedly linked some time ago, so the information provided at the time might be clearer now, but I have my doubts.

The whole linking thing, and its ramifications are not made clear. I certainly had no idea at the time what opening an EA title on an Xbox console back around 2014 would cause such issues today. People get accounts hacked and loose access to emails, and corporate data breaches are a regular occurrence (I'm sure EA has not been immune to this). So not to have a process that would allow people to register a new account (Steam, Xbox or otherwise), link it to an existing EA account and discard a hacked or compromised one in this day and age is pretty unbelievable.

Worse perhaps is the distinct lack of feedback, but then again I have found threads relating to account linking and unlinking in various forms going back to at least September 2012. Whilst I understand that this issue would rely on EA reaching an agreement with a host of companies (Microsoft/Valve/Epic/Amazon) to resolve some of these one time restrictions on various types of account linking, some feedback beyond the generic "We've passed this along to our teams" would go a long way to engendering a sense to the community that we were in fact being listened to, or at least having some degree of lip service paid to us.

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From what the EA representatives have told us, this is a recent policy that affects all accounts.  So more than likely when you originally linked your steam/xbox/playstation/etc accounts to your EA account, this wasn't a policy (or it was a soft policy that could get reversed by their CSR teams).  Not only is this policy absolute anti-consumer garbage, but it is a recent policy that fundamentally affects your account that was not in existence when most of us did the link, thus no communication that this was the case.  What irks me even more is that they make these policies quietly and did not send out even an email saying "Hey, this policy is coming, maybe you should unlink now and link your new xbox account while you still can!".  

We're all still sitting here waiting for anything from EA other than "We've given your feedback to our teams (lol good luck)".