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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: EA Play rewards missing on fc24

@Jamroxx 

If you have not received these rewards in the game, or the web app and companion app, you will need to reach out to support so that they can review the account with you.

  1. On the EA Help homepage, type 'The EA App' into the search bar.
  2. Click on the EA App tile that appears and select See all help topics.
  3. Select 'Missing Content' from the Category headings on the left-hand side
  4. I'd recommend selecting 'I'm looking for something I bought'
  5. From there you should see the option to select 'Email Us'.

That should help you reach the support team.

1 Reply

  • Jamroxx's avatar
    Jamroxx
    Rising Novice
    2 years ago

    Last month's reward, i got it after few days. But this month same problem again.

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