Forum Discussion

EA_Solaire

Community Manager

3 years ago

Re: Error ref #54001

Hi there @leiqie666

We'll want to give the following steps a try to clear up this error for you:

Use a different payment method
Make sure your billing details in the EA app match the billing details for your card
Remove and re-add your payment method from your account
Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.

3 Replies

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naklyF
3 years ago
I have the same issue and on the live chat they told me to make a post here, and of course when here they tell you to contact the live chat. An never ending cycle!
leiqie666
3 years ago
When I click the continue button, the payment page will not pop up, only an error page will pop up, which is Error ref # 54001
Kingghookaa
3 years ago
did you found a solution for this issue?
KG53-Metartron
New Novice
5 months ago
After 2 years now i have same issue is it clean Jo to fix it , Same Story Same actions or is pur Account now broken ?
oznuryuksel
Rising Novice
5 months ago
ı have same issue... do you solve it?
elfelipelipi
New Novice
5 months ago
Well i have the same problem and i cant contact with live support. It is impossible to reach them. The website you linked here shows just "Reach Us" section. I wrote down the issue i am having but noone reached me yet. Do they have e-mail for support this kind of error?
Adi140808
Rising Newcomer
5 months ago
I also have the same issue and also can’t reach them, I’ve had this issue for about a week now and it doesn’t seem like it’s going to get fixed, I hope ea focuses on fixing all these issues. It’s so frustrating.
userwillow
Newcomer
5 months ago
Hey yeah so I did the method and even used a different card two times but it didn’t work it still gives the same error
oznuryuksel
Rising Novice
5 months ago
I'm still having the same trouble. I can't buy anything other than the bundle. Anyone like me?
ArchitectC18
Seasoned Newcomer
5 months ago
I cannot even wishlist of any sims 4 pack. I tried with another account and still cannot purchase anything.