Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
12 months ago

Re: Moved from Argentina to Brazil, cannot add my credit card to renew membership

@rorrus Can you do us a solid and try again and make sure all info you entre matches your financial institutions records, and then take a screenshot of each error you get so we can see what you see?

3 Replies

  • rorrus's avatar
    rorrus
    12 months ago

    I'm not really sure how to make sure that the info that I entered matches my financial institution, because the main problem is that I cannot add my financial data, my brazilian credit card or anything, I was just able to change the region and phone number and that was all, no address, no document required, nothing.

    When I click on "Add Payment" button, I get the error "Operation Failed, please Try Again Later", attaching all the relevant screenshoots

  • Other screenshoots

  • EA_Bia's avatar
    EA_Bia
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @rorrus There might be regional restrictions causing this issue, such as EA Play Pro not being available in Brazil, for example. You may need to purchase a new subscription .

    If you need further assistance, I recommend reaching out to our live support team for help.

    https://help.ea.com/en/help/faq/using-ea-help/

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,574 PostsLatest Activity: 9 days ago