Re: My EA account does not recognize that I have game pass PC

@tlmig1 I took a look at your EA account and I see a Gamertag linked but I see now an actual EA Play or Game Pass sub linked to it. If it is asking you to purchase it, I would log into EA.com go under connections, and make sure the right EA account is linked to the right Gamertag.

As this is a Game Pass sub and not a direct EA Play sub, it then becomes more of an Xbox account/sub-issue than it does an EA Play issue. With Game Pass having multiple subscriptions, often times the wrong one is purchased. Not saying that is the case here but I would go in and start manually verifying the right accounts are linked and the right subscription was purchased.

We cannot alter the sub because it is not an EA Play sub. That is something Xbox would have to review if that is the case.

Cheers!