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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Why am I not able to request a refund for EA Play Pro?

@HippoRustler 

Our memberships for EA Play are not refundable.

There are some exceptions to this that allow us to offer refunds under certain circumstances.

To find out more, get in touch with us.

CANCELLING AN EA PLAY MEMBERSHIP

Click Cancel Membership to end your membership. 

Leave us feedback on how to improve EA Play if you’d like. Once you’ve confirmed you want to cancel, you’ll continue to have your membership benefits until the end of your current billing cycle.

If you already canceled and want to rejoin, there will be an option to Renew Membership if you’ve just recently canceled, or Sign up if it’s been awhile.

Things to know:

  • Once your membership is canceled, you’ll no longer have access to games in The Play List.
  • When you cancel, you’ll have access to all membership features until the start of your Next Billing Date.
  • If your membership expires or you cancel it, you won’t be able to play games available with EA Play unless you’ve purchased them separately or if you reactivate your membership.
  • If you backed up all of your game saves or characters before upgrading, you can go back to those earlier saves to keep playing.
  • Saves with progress you’ve made since upgrading may still work after downgrading with some games, but others have features, items, or areas only available with the upgraded version. You won’t be able to access these save games on downgraded game versions.

https://help.ea.com/en-us/help/ea-play/manage-your-ea-play-membership#cancellation

 

20 Replies

  • Hi

    How am I able to get in contact about that as you have suggested? That's what I tried before coming to the forum but was not able to get through (bar waiting in a huge queue for a live support chat). Is there an email I can contact for this?

    Cheers

  • What about if the service continually doesn’t even work. I can’t get a refund for something that I purchased that doesn’t work for me and support was not even helpful? That’s pretty horrible really.  Bought it and can’t even play the game.  That’s ethical... 

  • Masqerader's avatar
    Masqerader
    Rising Adventurer
    5 years ago

    Weird how I removed my payment info, canceled my membership but you guys still stole my money out of my account

  • Thx ,nice service, i do not intent to use the EA play pro this year but the system automatelly renewed the membership and take my money... nice thx 

    BTW why the system dont ask before activation? its stoling money from ppls

  • any idea i can buy smg with the price if i dont use the EA play pro ? or its just gone ?

  • Feel lucky, I used my payment method for my son awhile back, I am trying to remove it because he purchased a 1 year sub.

    Not only will they not refund it, but they will not delete the card info until the sub is over!

  • muddrow23's avatar
    muddrow23
    4 years ago

    This such as horrible service that you can't even cancel. Non refundable *snip*

    EDIT by EA_Jason: Don't be rude. 

  • I have had this membership since 2017 and I didn't even know it was still actice until I noticed payments on my bank statements. 4 years of payments and nobody will refund a penny of it. I'm fuming!!!

  • dalg69's avatar
    dalg69
    4 years ago

    instead of telling us to get in touch for a refund how about if you told us how we can get in touch regarding a refund, Disgusting service just like the games.

  • Hello, you idiots, how long should I wait for the Fc24 game to start, I paid 99 Eu for membership. I've already mentioned that the game runs on the integrated graphics of the processor, but it just can't run on the 7600 rx AMD Radeon, when you idiots realize that you are normal thieves and steal children's money, start working on repairs, or you will see, I am a 51 year old person, you will not fool me so much, I will calmly sue you.

  • @EA_Barry Hello, you idiots, how long should I wait for the Fc24 game to start, I paid 99 Eu for membership. I've already mentioned that the game runs on the integrated graphics of the processor, but it just can't run on the 7600 rx AMD Radeon, when you idiots realize that you are normal thieves and steal children's money, start working on repairs, or you will see, I am a 51 year old person, you will not fool me so much, I will calmly sue you.
  • Same here, checked my account thinking maybe I forgot to cancel but it turns out I had but they still billed me

  • Hi, so my EA play Pro membership renewed 2 days ago on the 26th November, and I bought the one game that I play out of all of them...EA FC 24.

    I then canceled my membership today and am hoping to be refunded, is this possible?

  • Yeah that's didn't work turned off auto renew for your dumb ea play subscription and it still took the money so something is wrong with what your telling us

  • mikeblunt's avatar
    mikeblunt
    2 years ago

    That just happened to me my ea play was cancel and it still took it off

  • I though I'm only one!. Ea is worst gaming company! Now I understood why!( no support but u have pay for what? And they never answers! My Dear Ilon could uvpls buy them and fire! Same as u did to Twitter!

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