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Im_Opxl's avatar
Im_Opxl
Newcomer
6 hours ago

Issue With Most Recent 2/21-2/28 survey

I was selected to complete the 2/21-2/28 survey for a free game, and while attempting to complete the survey on my phone it just opened up a page stating that the page had expired and to try again. Upon trying to access the survey again, I am getting the following page and am unable to progress in any way. This has been confirmed to have happened in incognito mode (no cache) and on my computer as well, each results in the same page. Please provide assistance so that I can complete this before the deadline.

technical issues

6 Replies

  • Im_Opxl's avatar
    Im_Opxl
    Newcomer
    6 hours ago

    After spamming refresh this has resolved itself after about an hour

  • deme169's avatar
    deme169
    Rising Newcomer
    4 hours ago

    Not yet. I encountered a strange problem with receiving a game code for Madden 26 for the PS5 and didn't get the game code in my email. Hopefully one of the staff from EA support will resolve this issue. Thanks for informing me about that.

  • Mojling's avatar
    Mojling
    New Novice
    3 hours ago

    When i click the link in the email, the survey doesnt exist :( 

  • mman259's avatar
    mman259
    Newcomer
    2 hours ago

    Same here, I'm confused if I did something wrong but the link just takes me back to the playtesting portal

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