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Christopher_Yeo's avatar
3 years ago
Solved

EA Account Required & Online Services Error - PC(Steam)

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Unable to play online
What is your 16 digit Report Code? PPAX-TGPA-SJVG-HRXE
Can you please provide the name of your current internet service provider? TM Unifi
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
What happens when the bug occurs? Unable to play online(multiplayer), unable to view & save time trial records.
What do you expect to see? Issue to be resolved.

Hi guys, I've basically tried everything (reinstall & verify game integrity), even unlink and relink my ea account to steam but still to no avail. Any solution?

  • Christopher_Yeo's avatar
    Christopher_Yeo
    3 years ago

    Update: I think I found a solution, basically I went to my router settings page and change the DNS server to manual instead of auto, typed in Cloudflare's DNS server address then restarted the router, it seems to be working now.

5 Replies


  • @Christopher_Yeoh wrote:

    Product: F1 23
    Platform:Steam-PC
    Please specify your platform model. PC
    Summarize your bug Unable to play online
    What is your 16 digit Report Code? PPAX-TGPA-SJVG-HRXE
    Can you please provide the name of your current internet service provider? TM Unifi
    Which area is the bug/glitch in? Multiplayer
    Did you have cross-play enabled? Yes
    Steps: How can we find the bug ourselves? The error should appear itself upon starting the game.
    What happens when the bug occurs? Unable to play online(multiplayer), unable to view & save time trial records.
    What do you expect to see? Issue to be resolved.

    Hi guys, I've basically tried everything (reinstall & verify game integrity), even unlink and relink my ea account to steam but still to no avail. Any solution?


    This is not the first time you have had this issue and it seemed to resolve itself?

    So I searched your Internet Provider and it appears you are connecting from Malaysia. If you are using a VPN, please understand that this is not a supported configuration.

    Please turn off any VPN and try again.

  • Christopher_Yeo's avatar
    Christopher_Yeo
    3 years ago

    Update: I think I found a solution, basically I went to my router settings page and change the DNS server to manual instead of auto, typed in Cloudflare's DNS server address then restarted the router, it seems to be working now.

  • Update #2 : It's been working well for me ever since I changed my DNS address a couple of days ago.

  • Tayeq's avatar
    Tayeq
    2 years ago

    i have excact same error, but after DNS change still the same...

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