Forum Discussion
EA_Barry
Community Manager
2 years agoTry the relevant action below depending on your platform:
Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
EA app: Click Manage button and then Repair
Additional PC steps:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
2 years ago
thanks for your attempt, barry, but it is NOT POSSIBLE to verify or repair game files that are NOT DOWNLOADED and INSTALLED.