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61jdto0s5fkg's avatar
61jdto0s5fkg
2 years ago

F1 23 crashing when trying to play online [PC]

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Attempting to connect to anything online crashes my game immediately to desktop. I've tried playing time trials, online grand prix, ranked, even going into the store, but everything I do it just crashes my game. My game runs perfectly for whatever length of time when playing offline/singleplayer modes. I have updated my drivers, reinstalled the game onto a different drive, installed the game onto another pc, changed my EA account, verified my files, ran as administrator. Nothing. Can play online for any other game besides this one.
What is your 16 digit Report Code? ACJG-JSXJ-BTVP-KGSE
Can you please provide the name of your current internet service provider? BT/Virgin media
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? Attempt to join online games
What happens when the bug occurs? Crashes to desktop
What do you expect to see? A fix or an insight as to why I cant play online at all

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Just want to be able to play online with my friends and play time trials without the game crashing

technical issues

8 Replies

  • Names_Leon's avatar
    Names_Leon
    2 years ago

    iv had this exact same issue did you manage to fix it? because EA chat said they could not help because no one else has had this issue.

  • VaeliusNoctu's avatar
    VaeliusNoctu
    New Rookie
    2 years ago

    No one else? Curios that 4 People are no one else seems EA have to learn math.

  • Louwtjie2014's avatar
    Louwtjie2014
    2 years ago

    I am having the exact same issue.

    As soon as the lobby loads it crashes. 
    I Tried disabling cross play , reducing graphics settings to ultra low.
    Re-installing , fresh windows and everything you can think of ! 

    Running a RX7600 and Ryzen 7 5700X .... i just want to play online man... 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @Louwtjie2014 wrote:

    I am having the exact same issue.

    As soon as the lobby loads it crashes. 
    I Tried disabling cross play , reducing graphics settings to ultra low.
    Re-installing , fresh windows and everything you can think of ! 

    Running a RX7600 and Ryzen 7 5700X .... i just want to play online man... 

    Downgrading to 23.11.1 might just help you, but not the others. Seems 24.1.1 is buggy. Post a dxdiag as you may benefit from a UEFI update and the latest v6 chipset drivers.

  • Louwtjie2014's avatar
    Louwtjie2014
    1 year ago

    I tried 23.11.1 still same issue. 

    Disabled AV , unplugged EVERYTHING from pc only kept mouse in.

    I dont know what else to look at for this issue, 

    Attached is dxdiag ... 


  • Louwtjie2014's avatar
    Louwtjie2014
    1 year ago

    23.11.1 with DDU uninstall worked.

    I updated again to latest version and then same issue appeared , went back and confirmed working 

    So who needs to fix it ? AMD or EA ? 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    1 year ago
    @Louwtjie2014 wrote:

    23.11.1 with DDU uninstall worked.

    I updated again to latest version and then same issue appeared , went back and confirmed working 

    So who needs to fix it ? AMD or EA ? 

    I would say it's still specific to your setup somewhere. I'm now running 24.2.1 and have no graphical issues (well, except audio stuttering in YT when scrolling, FFS)

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