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Rypt_Edge's avatar
Rypt_Edge
New Novice
2 years ago
Solved

Lost access to DLC items

I lost access to " F1® 23 Champions Edition + Limited Time Bonus" due to an EA error. Please Help!
  • ScarDuck14's avatar
    ScarDuck14
    2 years ago

    Guys I’m really sorry but you have to go through EA support for issues like this:  It’s not something the EA Community team can help with.  

    The double payment issue has been resolved and those charged have now been automatically refunded.    

    Im completely guessing.  But contacting support may have created a situation where they cancelled one order and refunded you:  Then as it would be recorded you were charged twice. When the automatic refunds went out  it cancelled and refunded your remaining order.   But I’m completely guessing.  But check to see whether you’ve received 2 refunds.   If you have it’ll probably means you will have to buy it again and won’t be able to get the limited early preorder content 😔

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