Product: F1 23Platform:PlayStation 5 Digital EditionPlease specify your platform model. Sony PlayStation 5 Digital EditionSummarize your bug I haven't received Max Verstappen's Miami Helmet although I have been playing daily since the Austrian GP Weekend.What is your 16 digit Report Code?Can you please provide the name of your current internet service provider?Which area is the bug/glitch in? Single PlayerSteps: How can we find the bug ourselves? Try opening an account, play, go to your mail and not finding the rewards.What happens when the bug occurs? My content is missing.What do you expect to see? An in-game mail with Max's Miami Helmet.My content is missing.

I also haven't received the helmet despite most of my friends have - we all play on the PC Steam version of the game.I've been playing this game on and off all week doing various races and game modes, refreshed my inbox many of times. Even went to the extent of disconnecting my internet, booting the game up in offline mode, then re-connecting my internet to see if it would update my mailbox but still - nothing.I entered a live-chat with an EA support representative yesterday regarding the issue and they couldn't assist me, they claimed they made a bug report with a written up transcript on my problem and said it would be under the my "cases" page with updates on the scenario but there is nothing on there regarding it whatsoever except the log of the initial conversation between me and the EA customer support team member. They also pointed me towards coming here with a link to check if other players were having the same issue, I was told to upvote posts if I could find any.I've attached some images below showing my empty mailbox, and the helmets that are available to me on the driver wear customisation menu - there is no Max Verstappen Miami Edition GP helmet anywhere to be seen.This is the second time I've had to visit here in the past three weeks regarding missing content, first it was the Community Canada Grand Prix event, and now this helmet, I'm getting extremely irritated with EA and/or Codemasters at this point.

same, have been logging in / playing at least 2 times a day since 03 JUL, nothing, and official EA channels are extrememly quiet about this and yet keep pushing new "gift" without fixing this one.

@robchords Not received mine too

I'm in the same boat and I know a lot of other people are. :/

Max Verstappen Helmet | EA Forums

17 Replies

ac328
3 years ago
same, have been logging in / playing at least 2 times a day since 03 JUL, nothing, and official EA channels are extrememly quiet about this and yet keep pushing new "gift" without fixing this one.
NyisztorPhotos
Newcomer
3 years ago
@robchords Not received mine too
s00zster
Rising Ace
3 years ago
Not received mine either, I'm on Steam.
Did everything in the promo graphic below, received the livery but not the helmet. I'm guessing the trigger for receiving items when logging in must be bugged?
Craze2k00
3 years ago
Haven't got mine either and I've been on the game most of the week, gonna be pissed if I can't get it because of a bug and I imagine a lot of others will be annoyed too
Kerah73
New Traveler
3 years ago
Me neither, still no helmet and im afraid this will happen too with the williams british gp livery
Garratt_T
3 years ago
UPDATE:
I received my helmet today in my in-game mailbox with just three hours left on the expiry time (at the time of writing this).
Hopefully, they'll resend the message to anyone that misses the oppurtunity to claim it today.
bundesautobahn7
3 years ago
Only partially related to this issue, but I cannot redeem the Williams 800th GP livery as directed. Neither on Steam, nor on PS5.

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Max Verstappen Helmet

17 Replies

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