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@GhostRecon900 wrote:Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug The sound completely cuts out (including any background sound, e.g. music) from my pc shortly after pressing a button to start of the game
What is your 16 digit Report Code? N/A
Can you please provide the name of your current internet service provider? BT
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Launch the game, wait for loading screens etc, press any button as requested and sound cuts out shortly thereafter
What happens when the bug occurs? All sound from my pc cuts out entirely and only resumes after closing the game
What do you expect to see? I expected to hear the sound for the gameI have also tried using different headphones, changing sound output device while in game, changing sound settings in game, restarting my pc, and repairing the game using the EA app, the issue persists.
Are you using USB or Bluetooth audio?
Please post a dxdiag.
@modragoderechte @Speed6604 are you also on PC?
Plus there's a website that tells you to get an older version of DirectX, which isn't a too bad idea but, it corrupts your savefiles. So be careful when trying to fix this. Your level stays, but you lose the Career.
- SteveJackson3 years agoHero (Retired)
@modragoderechte wrote:
@SteveJacksonI'm using Aux, and yes I'm also on PC, on Steam - did also test with Bluetooth but nothing changed.
Plus there's a website that tells you to get an older version of DirectX, which isn't a too bad idea but, it corrupts your savefiles. So be careful when trying to fix this. Your level stays, but you lose the Career.Thanks for the reply. DirectX should be version 12 (any, not specific so Windows 10 or Windows 11) and there is no advice on Windows other than 21H1 or higher.
Windows 10 users with automatic updates set should be forced to 22H2.
Windows 11 users could be on 21H2 or 22H2 as it's not mandatory to update yet.
I can see it varies given people's dxdiag but to my knowledge hasn't affected anyone's ability to play given updates and drivers.
Also post dxdiag then please, ensure you have mainboard make and model in dxdiag or post it with the .txt file
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