Update after filing complaint with Sony.
it seems that they take their customers seriously compared to EA. Ticketnumber has been made, got reply from them which sounds more serious and promising than every other contact with EA “service” which don’t even bother to look in contact history and every time ask the same question on my reply.
it doesn’t matter if it’s 10 euro’s worth or 100 euro’s, i searched the internet and found so many false advertisement antics from EA, by promising and not delivering, and finally blatantly ignoring their PAYING customers and never giving what they promised.
so I will keep on being the thorn in their side then.
@EA_Groguet