Forum Discussion

Re: F1 23 crashes on PC


@meenz6ahka6v wrote:
@SteveJacksonHi Steve,
Thank you for your support.

At first, I installed latest driver for Razer Synapse software(22621.3958 2024-05 date stamp 2024-07).

I uninstalled the headset removed hardware_settings_config again, then tried using realtek audio, and the problem reoccurred again....
I also removed the Fanatec CSL DD and tried using the keyboard, and the problem still occurred.

Regards,

No problem. I think there is a misunderstanding.

The Razer Synapse software *should* install a better driver than the inbox driver mentioned.

If it does not….

It’s clear so far that the Realtek Audio driver is fine. The Razer Synapse software *may* contain a firmware update for the headphones. It may not….

Contact Razer support if there are still issues.

The F1 23 game will not be updated. Therefore the only fix will be from Razer or the headphones aren’t compatible. 

Looking in the F1 24 forums for a similar report would allow CM/EA to perhaps work with Razer to iron out any issues. But it won’t be fixed in F1 23 unless it is a Razer issue.

First port of call Razer support. I don’t have the hardware. I use a wired Kingston HyperX headset with the Realtek Audio. It doesn’t crash.

It’s likely the dongle or headset. 

6 Replies

  • meenz6ahka6v's avatar
    meenz6ahka6v
    Seasoned Novice
    10 months ago
    @SteveJackson Hi Steve,
    Thank you for quick reply.

    >It’s clear so far that the Realtek Audio driver is fine. The Razer Synapse software *may* contain a firmware update for the headphones. It may not….
    The same problem reoccurred with Realtek Audio driver.
    Therefore, I think there is no problem with the audio.
    What do you think?

    Regards,
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    10 months ago

    @meenz6ahka6v wrote:
    @SteveJacksonHi Steve,
    Thank you for quick reply.

    >It’s clear so far that the Realtek Audio driver is fine. The Razer Synapse software *may* contain a firmware update for the headphones. It may not….
    The same problem reoccurred with Realtek Audio driver.
    Therefore, I think there is no problem with the audio.
    What do you think?

    Regards,

    I still think it’s the USB audio for the headset. 

    I also still think the lack of a UEFI update may be contributory. 

    Realtek audio is fine. We would have heard many complaints if it was broken. 

    However, if you are determined not to follow the most likely path, then I have already told you what I think.

    Less likely, run Afterburner and see what FPS and temps you get on CPU and GPU.

    Try changing AA settings on GPU. Don’t simply lower the ingame settings. Try not to use GeForce optimisations….I use AMD. Because.

  • meenz6ahka6v's avatar
    meenz6ahka6v
    Seasoned Novice
    10 months ago

    Hi,

    I've been playing the F1 23 for a few hours now, and I haven't occur any issues so far in my environment, so I'd like to share the information.

    1. https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/

    2. https://help.ea.com/en/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/

    3. https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    Please try this method.

    Thank you

    FYI

    I had the same problem with F1 24, but since doing this I haven't had any problems so far.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    10 months ago

    @meenz6ahka6v wrote:

    Hi,

    I've been playing the F1 23 for a few hours now, and I haven't occur any issues so far in my environment, so I'd like to share the information.

    1. https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/

    2. https://help.ea.com/en/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/

    3. https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    Please try this method.

    Thank you

    FYI

    I had the same problem with F1 24, but since doing this I haven't had any problems so far.


    This ^^ did not fix your games.

    1. Tried at post #3

    2. VC runtimes are installed via Steam Common Redistributables (VC Runtimes 2012, 2019, 2022)

    3. Clearing the Origin cache did not fix your Steam installation (you asserted Steam version post #1)

  • meenz6ahka6v's avatar
    meenz6ahka6v
    Seasoned Novice
    10 months ago
    @SteveJackson Hi, thank you for reply.
    >This ^^ did not fix your games.
    I don't know why do I F1 23 encouterd yet..., and but didn't reoccur crash for 1 week..
    (may be changing Power management mode to Prefer maximum performance fixed it...)

    regards,
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    10 months ago

    @meenz6ahka6v wrote:
    @SteveJacksonHi, thank you for reply.
    >This ^^ did not fix your games.
    I don't know why do I F1 23 encouterd yet..., and but didn't reoccur crash for 1 week..
    (may be changing Power management mode to Prefer maximum performance fixed it...)

    regards,

    Power management settings do not require any adjustment.

    I still think it is likely instability. UEFI/ME, RAM timings, maybe PSU related. Audio driver / hardware likely to be finicky / picky and GPU setting could also be wrong. 

    Very hard to diagnose properly without hands on. 
    Can only advise most likely. But can confirm what it’s not.

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