Forum Discussion
6 Replies
- EA_Barry2 years ago
Community Manager
Some of these steps may be more effective than others but all should be attempted, thanks.
- Download and install all available Windows Updates
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
I just tried all of these and still nothing worked. It just closes the game and opens the EA app with no error.
- FMassa882 years agoNew Veteran
@CrimsonGradif you are on windows 11 if want to try this
https://answers.microsoft.com/en-us/windows/forum/all/vcruntime140dll-and-msvcp140dll-missing-in-windows/caf454d1-49f4-4d2b-b74a-c83fb7c38625Or mybe cmd run as administrator and then type sfc /scannow
- SteveJackson2 years agoHero (Retired)
@CrimsonGrad wrote:I'm having the same issue. I boot F123 and it loads to the title screen where it says to press any button. After I press a button it closes to the ea dashboard without any error code.
Thanks for the dxdiag, ensure the IRST driver is updated
F13 UEFI
https://www.gigabyte.com/Motherboard/Z390-AORUS-PRO-WIFI-rev-10/support#support-dl-bios
Latest Nvidia driver
https://www.nvidia.com/en-gb/drivers/results/
Verify the EA files
Ive downloaded the updated IRST driver do you know how I go about installing it. I updated the bios but I cant figure out how to update the IRST.
- SteveJackson2 years agoHero (Retired)
@CrimsonGrad wrote:Ive downloaded the updated IRST driver do you know how I go about installing it. I updated the bios but I cant figure out how to update the IRST.
Doesn't matter. You were supposed to update that driver first. It's entirely possible WU updated the driver to something high enough for the new UEFI.