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SteveJackson's avatar
SteveJackson
Hero (Retired)
2 years ago

Re: load failed(PC) please help me

@wojun-_fk wrote:

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug From the first start of the game, a load failed error window popped up, and after pressing the Don't Save button, when I tried to enable the auto-save function again in the settings, a save failed error window popped up. Perhaps because of the save failed, load failed errors, if you turn the game off and then turn it back on, the game is completely initialized and goes back to the stage of scrolling through the agreement and pressing the agree button.
What is your 16 digit Report Code? XGBC-ETKE-RAEH-CBVE
Can you please provide the name of your current internet service provider? SKT
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? I've had this bug since the beginning of the game.
What happens when the bug occurs? At first, a load failed error window pops up, and if you turn off the game and turn it back on, the game is completely initialized. Also, after the load failed error window pops up, click the Don't Save button, go to Settings, and click the Auto Save button, then the save failed error window appears. In addition, when the game starts, the load success indicator appears in the upper left corner, but when you try to enable the auto-save function, only the saving indicator keeps appearing.
What do you expect to see? For the Saving to be successful.

Also, I found an article on ea answer HQ that solved the F1 23 save failure error before posting this, but I don't know how to do it.
In that article, it was said that the save file was changed, but the bug symptoms seem to be a little different from mine.

And I'll attach the Dxdiag and the save file below.

this website said the file is unsupported so I put the whole save file on mediafire.

https://www.mediafire.com/folder/38e8awszkjt5q/876303541

Attach the address: https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Save-Failed-PC/m-p/12652350/highlight/true#M74

There are no local or remote save files there. Game is toasted but I will look at your dxdiag.

UEFI BIOS F12k please follow Gigabyte SOP (F12 UEFI BIOS is capsule and will no longer allow downflash, but F12k is okay)

Nvidia GPU driver (updated Korean)

Creative SoundBlasterX H6 support page (ensure firmware and driver is installed)

Ensure BattleBit EasyAntiCheat is not loaded.

There are a few memory exception crashes hopefully these go away when you update UEFI.

You should be able to enable UEFI Secure Boot and HVCI. Card does not support Resize BAR.

Delete hardware_settings_config.xml and verify Steam files before launching. Good luck!

3 Replies

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  • wojun-_fk's avatar
    wojun-_fk
    2 years ago

    UEFI BIOS F12k please follow Gigabyte SOP (F12 UEFI BIOS is capsule and will no longer allow downflash, but F12k is okay)

    -> so I must downdate F12 -> F12K right? or Should i update it? I saw my BIOS ver is F12C

    Nvidia GPU driver (updated Korean)

    -> I update it to 536.67 now

    Creative SoundBlasterX H6 support page (ensure firmware and driver is installed)

    -> ummm should I delete fireware and driver..?

    Ensure BattleBit EasyAntiCheat is not loaded.

    -> ummm BattleBit EasyAntiCheat is not loaded mean what....? Should I delete BattleBit?

    You should be able to enable UEFI Secure Boot and HVCI. Card does not support Resize BAR.

    -> umm it mean I must turn off UEFI Secure Boot and HVCL in my bios?

    Delete hardware_settings_config.xml and verify Steam files before launching. Good luck!

    -> I think I don't have hardware_settings_config.xml

  • wojun-_fk's avatar
    wojun-_fk
    2 years ago

    ah I have hardware_settings_config.xml

    but it is two

    one is hardware_settings_config

    the other is hardware_settings_info

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @wojun-_fk wrote:

    UEFI BIOS F12k please follow Gigabyte SOP (F12 UEFI BIOS is capsule and will no longer allow downflash, but F12k is okay)

    -> so I must downdate F12 -> F12K right? or Should i update it? I saw my BIOS ver is F12C

    Nvidia GPU driver (updated Korean)

    -> I update it to 536.67 now

    Creative SoundBlasterX H6 support page (ensure firmware and driver is installed)

    -> ummm should I delete fireware and driver..?

    Ensure BattleBit EasyAntiCheat is not loaded.

    -> ummm BattleBit EasyAntiCheat is not loaded mean what....? Should I delete BattleBit?

    You should be able to enable UEFI Secure Boot and HVCI. Card does not support Resize BAR.

    -> umm it mean I must turn off UEFI Secure Boot and HVCL in my bios?

    Delete hardware_settings_config.xml and verify Steam files before launching. Good luck!

    -> I think I don't have hardware_settings_config.xml

    Update to F12k

    If SoundBlaster firmware utility is run, it will either update or say 'not required'?

    If SoundBlaster driver is not installed (dxdiag suggests it is loading Windows inbox driver - it a higher version number and the date is newer) then install it.

    If BattleBit loads the EasyAntiCheat, ensure it is not running or loaded (a lot of this is disabling autoruns or ensuring processes are stopped after the game is run).

    SecureBoot is a UEFI setting, HVCI is not, it is a software setting but CPU Virtualisation must be enabled in UEFI BIOS to enable it in software (Security|Device Security|Core Isolation).

    Only really need to delete hardware_settings_config.xml

    Hope this helps!

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