Product: F1 23Platform:PCPlease specify your platform model. PCSummarize your bug THE GAME FREEZES WHILE I RUN AND I HAVE TO FORCE CLOSEWhat is your 16 digit Report Code? No error message appearsCan you please provide the name of your current internet service provider?Which area is the bug/glitch in? Single PlayerSteps: How can we find the bug ourselves? Pasa tras 1 o 10 vueltasWhat happens when the bug occurs? The image remains frozen and I have to force restart. On one occasion the game closed and returned to the desktop, but no error message appeared What do you expect to see? Ser capaza de corre una carreraI have played the game for more than 100 hours without problems, but I haven't played since October and since then I have changed GPU, CPU MB and changed from windows 10 to 11. Yesterday I tried to play but it is impossible to go more than 10 laps without it freezing the image, the speakers start to make a lot of noise and I am forced to force it off, it does not respond to anything and no error message appears. I've tried a thousand things and nothing works. I turn here desperateSorry, I put the hardware_settings_config file here, I can't put it any other way<hardware_settings_config applyOOTB="false"><cpu name="13th Gen Intel(R) Core(TM) i5-13400F" processors="12" processorStride="1" processorBinding="1"/><graphics_card deviceId="0x73DF" rating="3"><resolution width="2560" height="1440" displayMode="1" vsync="false" vsyncInterval="auto" frameRateLimiterEnabled="true" frameRateLimiterValue="60"><refreshRate numerator="60" denominator="1"/><windowPosition x="0" y="0"/><outputMonitor index="1"/><aspectRatio auto="true" width="0" height="0"/><hdr mode="0" peakNits="1000"/></resolution></graphics_card><motion><dbox enabled="true"/><udp enabled="false" broadcast="false" ip="127.0.0.1" port="20777" sendRate="20" format="2023" yourTelemetry="restricted" onlineNames="off"/></motion><antialiasing taa="true" checkerboard="false" cmaa2="false" dlss="false" cas="1" fsr="0" fsr2="0" xess="false"/><aa_quality value="0"/><aa_sharpness value="0.500000"/><dlss_g enabled="false"/><dynamicresolution_enabled value="false"/><dynamicresolution_target_fps value="0"/><dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95"/><dynamicresolution_min_scale value="0.5"/><ssao enabled="true" algorithm="4"/><ssrt enabled="true" quality="4"/><texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1"/><led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" thrustmasterLEDEnabled="true" thrustmasterDisplayEnabled="true" wootingRGBEnabled="false"/><anisotropic_filter level="16"/><lighting quality="3" volumetricFog="true" volumetricFogMapWidth="1920" volumetricFogMapHeight="1080"/><postprocess motionBlur="true" godRays="true" depthOfField="true" lensStreak="true" lensFlare="true" bloom="true" motionBlurV2="true"/><shadows enabled="true" skyShadowMapSize="2048" skyShadowCascadeCount="4" skyShadowLowLod="false" worldShadowMapSize="4096" skyShadowMap32Bits="true" nightShadowMapSize="4096" nightShadowCharacterCast="true" nightShadowSourceCount="4" sampling="3" spotShadowMapSize="2048" spotShadowSampling="3" crowdInShadows="true"/><particles enabled="true" distanceScale="1.0" rate="1.0" high="true"/><crowd distanceScale="0.4" billboardDistance="4000"/><vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all"/><mirrors mirrorsUpdateMode="both" mirrorsRenderMode="carsAndCharacters" treesInMirrors="true" crowdInMirrors="true" highDetailMirrors="true" highDetailTyresAndCar="true" particlesInMirrors="true"/><weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1"/><ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true"/><trees useLOD0="true" distanceScale="0.2"/><hair enabled="true"/><skidmarks enabled="true" parallax="true"/><skidmarks_blending enabled="true"/><audio audioUpdateRate="2" audio_min_job_worker_threads="2" audio_max_job_worker_threads="8"/><async_compute enabled="true"/><cs_culling enabled="false"/><vendor_shader_pack enabled="true"/><replay_directory path=""/><rt_quality quality="2"/><rt_shadows enabled="false"/><rt_reflections enabled="false"/><rt_transparent_reflections enabled="false"/><rt_ao enabled="false"/><rt_ddgi enabled="false"/><rt_version version="1"/><vrs enabled="true"/><reflex mode="0"/><ser enabled="false"/><ca enabled="false"/></hardware_settings_config>

@Jano-SSCC wrote:Product: F1 23Platform:PCPlease specify your platform model. PCSummarize your bug THE GAME FREEZES WHILE I RUN AND I HAVE TO FORCE CLOSEWhat is your 16 digit Report Code? No error message appearsCan you please provide the name of your current internet service provider?Which area is the bug/glitch in? Single PlayerSteps: How can we find the bug ourselves? Pasa tras 1 o 10 vueltasWhat happens when the bug occurs? The image remains frozen and I have to force restart. On one occasion the game closed and returned to the desktop, but no error message appeared What do you expect to see? Ser capaza de corre una carreraI have played the game for more than 100 hours without problems, but I haven't played since October and since then I have changed GPU, CPU MB and changed from windows 10 to 11. Yesterday I tried to play but it is impossible to go more than 10 laps without it freezing the image, the speakers start to make a lot of noise and I am forced to force it off, it does not respond to anything and no error message appears. I've tried a thousand things and nothing works. I turn here desperateSorry, I put the hardware_settings_config file here, I can't put it any other way<hardware_settings_config applyOOTB="false"><cpu name="13th Gen Intel(R) Core(TM) i5-13400F" processors="12" processorStride="1" processorBinding="1"/><graphics_card deviceId="0x73DF" rating="3"><resolution width="2560" height="1440" displayMode="1" vsync="false" vsyncInterval="auto" frameRateLimiterEnabled="true" frameRateLimiterValue="60"><refreshRate numerator="60" denominator="1"/><windowPosition x="0" y="0"/><outputMonitor index="1"/><aspectRatio auto="true" width="0" height="0"/><hdr mode="0" peakNits="1000"/></resolution></graphics_card><motion><dbox enabled="true"/><udp enabled="false" broadcast="false" ip="127.0.0.1" port="20777" sendRate="20" format="2023" yourTelemetry="restricted" onlineNames="off"/></motion><antialiasing taa="true" checkerboard="false" cmaa2="false" dlss="false" cas="1" fsr="0" fsr2="0" xess="false"/><aa_quality value="0"/><aa_sharpness value="0.500000"/><dlss_g enabled="false"/><dynamicresolution_enabled value="false"/><dynamicresolution_target_fps value="0"/><dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95"/><dynamicresolution_min_scale value="0.5"/><ssao enabled="true" algorithm="4"/><ssrt enabled="true" quality="4"/><texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1"/><led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" thrustmasterLEDEnabled="true" thrustmasterDisplayEnabled="true" wootingRGBEnabled="false"/><anisotropic_filter level="16"/><lighting quality="3" volumetricFog="true" volumetricFogMapWidth="1920" volumetricFogMapHeight="1080"/><postprocess motionBlur="true" godRays="true" depthOfField="true" lensStreak="true" lensFlare="true" bloom="true" motionBlurV2="true"/><shadows enabled="true" skyShadowMapSize="2048" skyShadowCascadeCount="4" skyShadowLowLod="false" worldShadowMapSize="4096" skyShadowMap32Bits="true" nightShadowMapSize="4096" nightShadowCharacterCast="true" nightShadowSourceCount="4" sampling="3" spotShadowMapSize="2048" spotShadowSampling="3" crowdInShadows="true"/><particles enabled="true" distanceScale="1.0" rate="1.0" high="true"/><crowd distanceScale="0.4" billboardDistance="4000"/><vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all"/><mirrors mirrorsUpdateMode="both" mirrorsRenderMode="carsAndCharacters" treesInMirrors="true" crowdInMirrors="true" highDetailMirrors="true" highDetailTyresAndCar="true" particlesInMirrors="true"/><weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1"/><ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true"/><trees useLOD0="true" distanceScale="0.2"/><hair enabled="true"/><skidmarks enabled="true" parallax="true"/><skidmarks_blending enabled="true"/><audio audioUpdateRate="2" audio_min_job_worker_threads="2" audio_max_job_worker_threads="8"/><async_compute enabled="true"/><cs_culling enabled="false"/><vendor_shader_pack enabled="true"/><replay_directory path=""/><rt_quality quality="2"/><rt_shadows enabled="false"/><rt_reflections enabled="false"/><rt_transparent_reflections enabled="false"/><rt_ao enabled="false"/><rt_ddgi enabled="false"/><rt_version version="1"/><vrs enabled="true"/><reflex mode="0"/><ser enabled="false"/><ca enabled="false"/></hardware_settings_config>The 24.1.1 driver does have issues.DDU and try 23.11.1

@SteveJackson No, I just tried it.Uninstalled AMD drivers with DDU, installed version 23.11.1 and after a couple of curves it happens again

@Jano-SSCC wrote:@SteveJacksonNo, I just tried it.Uninstalled AMD drivers with DDU, installed version 23.11.1 and after a couple of curves it happens againI’ll take another look. Bear with me, weekend 😎

No progress with the antivirus. Now the main suspect is the steering wheel (logitech g29). Whenever the error occurs it is in a curve, while I force the steering and the steering wheel vibrates. I have tried to finish a race that I had started with a controller and I have run the remaining 10-12 laps without problem, I have to try it more. Does anyone know of a similar case?

@Jano-SSCC wrote:No progress with the antivirus. Now the main suspect is the steering wheel (logitech g29). Whenever the error occurs it is in a curve, while I force the steering and the steering wheel vibrates. I have tried to finish a race that I had started with a controller and I have run the remaining 10-12 laps without problem, I have to try it more. Does anyone know of a similar case?Do you use LGS or GHub?Looking at FFB driver I believe it’s GHub.Can you describe how you have your USB devices connected? If it helps, G29 is USB 2.0, try to avoid case front ports and hubs of any kind.

Jano-SSCC

2 years ago

The game freezes and I have to force shutdown

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug THE GAME FREEZES WHILE I RUN AND I HAVE TO FORCE CLOSE
What is your 16 digit Report Code? No error message appears
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Pasa tras 1 o 10 vueltas
What happens when the bug occurs? The image remains frozen and I have to force restart. On one occasion the game closed and returned to the desktop, but no error message appeared
What do you expect to see? Ser capaza de corre una carrera

‌

I have played the game for more than 100 hours without problems, but I haven't played since October and since then I have changed GPU, CPU MB and changed from windows 10 to 11. Yesterday I tried to play but it is impossible to go more than 10 laps without it freezing the image, the speakers start to make a lot of noise and I am forced to force it off, it does not respond to anything and no error message appears. I've tried a thousand things and nothing works. I turn here desperate

Sorry, I put the hardware_settings_config file here, I can't put it any other way

<hardware_settings_config applyOOTB="false">

<graphics_card deviceId="0x73DF" rating="3">

</resolution>

</graphics_card>

</motion>

<aa_quality value="0"/>

<aa_sharpness value="0.500000"/>

<dlss_g enabled="false"/>

<dynamicresolution_enabled value="false"/>

<dynamicresolution_target_fps value="0"/>

<dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95"/>

<dynamicresolution_min_scale value="0.5"/>

<texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1"/>

<led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" thrustmasterLEDEnabled="true" thrustmasterDisplayEnabled="true" wootingRGBEnabled="false"/>

<anisotropic_filter level="16"/>

<vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all"/>

<weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1"/>

<ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true"/>

<skidmarks_blending enabled="true"/>

<async_compute enabled="true"/>

<cs_culling enabled="false"/>

<vendor_shader_pack enabled="true"/>

<replay_directory path=""/>

<rt_quality quality="2"/>

<rt_shadows enabled="false"/>

<rt_reflections enabled="false"/>

<rt_transparent_reflections enabled="false"/>

<rt_ao enabled="false"/>

<rt_ddgi enabled="false"/>

<rt_version version="1"/>

</hardware_settings_config>

DxDiag.txt95 KB

technical issues

18 Replies

Jano-SSCC
2 years ago
I went to the link and downloaded it and installed it, but what would it be for? By the way, when trying to install many of the drivers on the official website I get a message that they probably have not been installed correctly, is this normal? In addition, after updating them from the official website, now the GIGABYTE CONTROL CENTER program suggests many updates
SteveJackson
Hero (Retired)
2 years ago
@Jano-SSCC wrote:
I went to the link and downloaded it and installed it, but what would it be for? By the way, when trying to install many of the drivers on the official website I get a message that they probably have not been installed correctly, is this normal? In addition, after updating them from the official website, now the GIGABYTE CONTROL CENTER program suggests many updates
No I wouldn’t have thought it was normal.
Normally the drivers are WHQL.

I just steer clear of the GCC program but IDK why Intel chipset drivers don’t package all those other components.

Another option is to remove GCC and use the Intel Driver and Support Assistant to check for updates. Retry the drivers and just see if they complete normally.

It covers essentials like Ethernet. Wireless and GPU then IRST.

HID Filter driver does that I think, just reduced the number of identified HID devices and correctly enumerates them.
FMassa88
New Veteran
2 years ago
@Jano-SSCC hi not sure if has anything to do with drivers unles you have drivers from old mothenboard still instaled on your pc you can try delete them if are still there, i have same motherboard as you also had same cpu unit few weeks my game works with no problem
Jano-SSCC
2 years ago
@FMassa88 At this point I think the best thing would be to format it and start from scratch, the computer is 7-8 years old and I have been changing many of the components during this time, and it is something that I have been putting off for too long. This afternoon I'll try it again, I'll keep reporting.
SteveJackson
Hero (Retired)
2 years ago
@Jano-SSCC wrote:
@FMassa88At this point I think the best thing would be to format it and start from scratch, the computer is 7-8 years old and I have been changing many of the components during this time, and it is something that I have been putting off for too long. This afternoon I'll try it again, I'll keep reporting.
I have a good feeling about that.

If nothing else, this is the time to plan for disaster recovery as well 👍
Would still recommend ignoring the GCC junk, use the drivers on the page and the IDSA.
Good luck.
Jano-SSCC
2 years ago
I have a couple of questions, should I download and install ALL the drivers for Windows 11 on this page? some look similar "Realtek HD Audio Driver for DCH" and "Realtek HD Audio Driver", for example. And another thing, some do not have an installer, they are simply several folders and I do not know what to do with them like "Realtek LAN Preinstall driver" (I seem to remember, I am with my phone away from home and I cannot be sure that this is one of the ones that say). I have seen that it could be done from the device administrator or in the advanced options of Windows Update, what is your opinion of these alternatives?
SteveJackson
Hero (Retired)
2 years ago
DCH is what I go for. UAD rather than HDA.
Realtek(R) means DCH/UAD.
Preinstall driver is for W10/11 MCT media - \drivers (F6). I don’t need it on AM4 but haven’t installed on any DDR5 platform yet.
Jano-SSCC
2 years ago
It is already formatted and ready, the truth is that the PC feels fine. I have run all over Baku and without problem, soon to celebrate but I will return in a few days to report

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The game freezes and I have to force shutdown

18 Replies

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