848 bug report topics in 7 weeks
Is it not a little bit concerning that there are 848 (and counting) bug report topics on here in just 8 weeks since launch?? That’s over 100 reported problems a week!! You have to factor in a...
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EA_Groguet
Community Manager
Community ManagerHey @SDGMatt
Lately, you have been writing almost the same message every day. While we truly appreciate passionate players and their feedback, repeating a message one time after another can be considered spam.
I understand you might be frustrated with the game, but flooding the boards risks making it difficult for a problem to get tracked and for replies to be delivered when and if we have news to share. As I previously mentioned, we take every piece of feedback/bug report seriously and we escalate them to the game team.
Please check our Rules & Guidelines in case of doubt.
-Groguet
@EA_Groguetdid you read my message? if you want to make the game better, just listen to us already. thank you in advance
@EA_GroguetIt’s consumer feedback from someone that spent £89.99 on the game having supported this series and studio for 15 years…
We are the players and customer and we are allowed to be vocal about our opinion.
The solution is not to tell people that their dissatisfaction is ‘spam’, it’s to address the complaints and improve the game! Suffice to say, if the game was decent, we’d all be playing it right now rather than complaining on the message board!
When players are saying they don’t feel heard or listened to, you’ll get repeating and shouting their complaint repeatedly!
Perhaps you could be doing more to reassure us that the problems are being dealt with instead of just repeating that the feedback has been passed on….? Put some pressure on the team to come and talk to us. Address the issues and concerns properly! Reinstate some good faith amongst the players who are switching the game off and walking away!- @SDGMatt What he meant is that you are posting the same wording within your comments on a daily basis. You have a right to complain, as does everyone that plays the game, but seeing the same comment posted multiple times gets boring and repetitive.
I happen to know that @EA_Groguet passes on every single comment and issue raised on these boards to the Codemasters team and he will continue to do so.- @Cpayne32 So let’s brainstorm. What’s the most effective way of resolving these complaints and negative feedback on here??
It’s not to tell people to stop posting….
Could you guys be doing more to get the devs communicating with us directly to explain some of the decisions made and reasoning behind lack of customisation items in particular?
Constantly saying “thanks for the feedback, we’ve passed it on” is not working and simply adding to a lot of the frustration on here!! It’s contributes to the problem of people feeling ignored. It feels like a copy and paste response with no substance.
If you guys are the community manager/champions, then members will look to YOU to use your initiatives and change things! What can YOU do within your roles to get the devs on here communicating! It’s the official message board and asking for a few lines of dialogue is not too much to ask, but would go a long way!
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