Forum Discussion
Only this time, I thought to look at the Windows event log and it shows me an error "EAAntiCheatService
Failed to obtain Origin directory" which occurs EVERY TIME I run the game. Here it is:
- System
- Provider
[ Name] Application
- EventID 1
[Qualifiers] 49154
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2024-06-16T02:10:34.7963537Z
EventRecordID 3677
Correlation
- Execution
[ProcessID] 24764
[ ThreadID] 0
Channel Application
Computer PC-NICO
Security
- EventData
EAAntiCheatService
Failed to obtain Origin directory
Hey everyone,
you might still be able to play, but possible with limited wheel features if your wheel isn't on the official list of supported devices, or it might not work at all. There's not much we can do about that.
There might be additional wheels that will be supported in the future, but I've got no further info about that and can't tell you, when or if a specific wheel like the Fanatec Clubsport DD+ will get official support. That also depends on the manufacturer.
If your wheel is indeed supported, make sure you've got the latest firmware from the manufacturer website installed. In most cases, they would need to get updated, even if it worked for previous F1 or other games. @cliff98 in your case even for consoles, make sure to plug the wheel in a PC and update the firmware from there first.
@KamiNoTeF1 Where do you have the game installed? We've had a similar situation before with this EA Anti Cheat error where a user was able to fix it by installing F1 24 directly on the C:// drive.
Could you also check that F1_24 is in the same directory as the launcher? (In Steam you can simply look for browse files)
-Vendcera
P.S. Unfortunately, I can't always help myself with every issue, so as I originally mentioned, this is a forum, so please feel free to help each other too, if you've got any tips!
Also, if you encounter any specific issue with the game, it would be best if you could create your own thread and bug report. Thanks!
- 9 months ago
I had my game installed on disk C but I thought about it and the only parameter that had changed since my windows reset was a RAM replacement and I wonder if this action might not have pleased the anticheat. I redid a Windows installation and the game works again. I hope it won't recrash. For the moment the setup is stable. But it's true that your anticheat system seems too sensitive at times, given the number of players experiencing the same problem. And unfortunately not everyone has the patience I had to do 2 complete reinstallations which seem to solve the problem.
- EA_Vendcera9 months ago
Community Manager
@KamiNoTeF1 Thanks for coming back to me, and I'm glad it works now for you and that's the most important! Dealing with the Anti Cheat isn't always easy, but I'll be sure to pass the feedback along.
- 8 months ago
Hi Vendcera,
Thanks for your reply.
I have updated the firmware as you suggested, yet the game does not recognise the game.
It’s still on the officially supported list, are you able to point to another fix either I can do or if there is one in the works?
Thank you!
- EA_Vendcera8 months ago
Community Manager
@cliff98 Hmm, we haven't come across any other major reports and for the vast majority of players it's working without issues, so this seems more of an isolated issue.
How is your Moza R3 wheel plugged in?
Are you possible using any USB extension leads or hubs?- 8 months ago
Thanks for your continued help.
I’ve seen a few others also having issues via this forum https://answers.ea.com/t5/Technical-Issues-Bug-Reports/MOZA-R3-Wheel-not-working-on-Xbox/td-p/13785026
The wheel is plugged directly into the front of my Xbox series X through the USB cable, no extensions.
- 8 months ago
Hi, since i bought the game i haven't been able to play it nicely.
I have a Logitech G29 and it works in every other F1 Game, and only in this one the force feedback in some parts of the track disappears and sometimes it's like the wheel locks.
Is there a way to get it fixed? I really want to play it but not like this
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