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iStxrm's avatar
iStxrm
Seasoned Newcomer
4 months ago
Solved

Suspended Account

EA support may be the most useless group for any game company. I have been greeted with a suspended account message on login on F1 25 after taking a few months break. When I go to the EA page, I have...
pc
  • EA_Groguet's avatar
    EA_Groguet
    1 month ago

    Hi there,

    This issue should be fixed now. Can I get a confirmation?

    Thanks you for your patience and sorry for the inconvenience.

    -Groguet

Cpayne32's avatar
Cpayne32
Hero+
4 months ago

Did you have an active EA play subscription when you played previously?

iStxrm's avatar
iStxrm
Seasoned Newcomer
4 months ago

I did, but I purchased the game before it expired and did not renew

  • Cpayne32's avatar
    Cpayne32
    Hero+
    4 months ago

    That is what might be the issue. There have been a couple of other people that bought it while they had EA play subscription active and didn’t renew and it suspended their account.

    I will escalate to a CM to see if there is a alternative solution but the only workaround i have seen is to reactivate the EA play subscription.

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