Hi,
I am on xbox, and have a league race that has started it's qualifying.
When I tap A to join lobby, I get the following error,
Could not communicate with EA Racenet. Please try again later.
This is happening even after I restart my xbox.
Why?
Hi @TheAsimMohammed
Really sorry you're having problems with our leagues system.
I have a few questions:
Have you had this problem multiple times, or just on this one league?
Do you know if anyone else in the league had problems joining the lobby?
Approximately What time of day were you attempting to join the lobby?
Before and after the reboot, were you able to see the list of upcoming events?
Sorry for all the questions.
Many thanks,
Paul
Sorry, no need to respond to any of those questions.
After further investigations, I found the problem. There was a problem with our automatic tiering service (which is what is called to assign teams, and put player in their tier before the first event), it looks like you league was one of the leagues affected, so your league was unable to tier, which in turn led to the error you saw in game.
I put a fix in about an hour ago and it seems to be resolved now
So sorry about this, this must have been really annoying ☹️
Thanks a lot for raising this BTW! Any further problems, or suggestions, please let me know.
As soon as I turn the game on it says it can't connect to Racenet and online services but all my friends are in the league waiting for me.
I have restarted my console server times and I still can't get on. How can you fix this?
