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agodXO's avatar
agodXO
2 years ago

F1 crashing after connecting to online services

Product: F1 22
Platform:Steam-PC
Summarize your bug Game crashes a few seconds after connecting to online services. Playable if you start it while EA App or Steam is offline.
What is your 16 digit Report Code?
Which area is the bug/glitch in? Multiplayer
How often does the bug occur? Every time (100%)
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? I don’t know.
What happens when the bug occurs? Game freezes and crashes.
What do you expect to see? A FIX!

‌

Hello, I’m creating a post myself now because I can’t find any help on the internet. Today my brother and I got F1 22 on the EA App. For me it works perfectly fine but his game was crashing all the time from the first launch. [we are living in different households] After multiple tries he tried to start the game offline what was working perfectly fine. As soon as he connected to the game services again the game crashed within a few seconds. He bought it on steam to test if it’s because of the EA App and the same bug appeared. Every time he starts the game and connects to online services the game freezes within a few seconds. Starting it while steam is offline makes it run perfectly fine. He even tried to use is laptop where the bug appears aswell. Is it possible that the network blocks EA game servers and makes the game crash or something similar? We wanted to play the coop career before F1 23 launches and we are really frustrated and hopeless about this bug. Please help.

f1 22

10 Replies

  • agodXO's avatar
    agodXO
    2 years ago
    @ScarDuck14 I Hope so😭, tried everything but didn’t fix what is no surprise if the problem is network related like I’m guessing rn.
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @agodXO wrote:
    @ScarDuck14I Hope so😭, tried everything but didn’t fix what is no surprise if the problem is network related like I’m guessing rn.

    This answers the question I had in the other thread.

    Post the dxdiag.

    Uninstall the EA version of the game, I can help better with troubleshooting the Steam version.

    Sounds very much like an EA account issue. Don't skip any steps. Try get your brother to sign into the forum. It'll verify the EA account he is using and will be linkable to a Steam profile.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @kojouFPS wrote:

    Hey,

    Im the brother of agod I will post the dxdiag with this message. Really hope theres a way to fix the problem.

    You have AMD graphics drivers installed. This is usual if you just swap a graphics card into a working build or put an old hard drive in a brand new PC.

    Your dxdiag has issues - probably the latter scenario, but please post the make and model of the mainboard, this is vital to updates. There are just numbers where the info should be.

  • agodXO's avatar
    agodXO
    2 years ago
    @SteveJackson the thing is, the same problem persists on his gaming laptop so it’s not hardware related, it gotta be something network or account related since the game runs offline perfectly fine
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @agodXO wrote:
    @SteveJacksonthe thing is, the same problem persists on his gaming laptop so it’s not hardware related, it gotta be something network or account related since the game runs offline perfectly fine

    Let me be the judge please. That PC has issues. Get it sorted and the problems will go away. 

    I have a feeling the laptop will be a case of rinse, lather, repeat.

    Respectfully, if you were able to solve, you would have, so I’d take instruction.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @kojouFPS wrote:

    Gigabyte X670 Gaming X AX

    Download all the software packs first then do it in this order.

    Disconnect internet.

    DDU the AMD and Nvidia GPU drivers in Safe Mode, rebooting as prompted.

    Uninstall any listed chipset drivers, reboot then install v5 driver

    Install the Nvidia GRD (German), reboot. Don't set any non-standard options in the driver, restart. 

    Update the UEFI (F7a) using Q-FLASH procedure. Save defaults and exit before;

    You should be able to set XMP, Virtualisation, Secure Boot (requires UEFI not CSM), SAM (or Resize BAR - whatever it's called when you mix CPU/GPU), etc.

    Reconnect internet.

    Redo the dxdiag at this point and repost.

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