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RapidPursuit's avatar
RapidPursuit
3 years ago

Stuck on Communicating with Online Services - Game Won't Load

Product: F1 22
Platform:Xbox Series X
Summarize your bug Stuck on Communicating with Online Services right after the game launches. Have waited over an hour and can't get past the screen. Happened immediately after I tried to start a two player career season with a PlayStation user and the game failed to connect to the other player. Ever since then the game will not load and I can not play. How do I get around the bug. I've already uninstalled the game and re-installed it. So it seems like it's an issue with my account or something else.
What is your 16 digit Report Code?
Which area is the bug/glitch in? Multiplayer
How often does the bug occur? Every time (100%)
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? Do what I said above.
What happens when the bug occurs? I can't play, game is stuck.
What do you expect to see? That I can get past this screen and play.

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All the detail was provided above.   

f1 22

7 Replies

  • apollojeff24's avatar
    apollojeff24
    Rising Scout
    3 years ago

    Same problem for me, except on PS5. Not a great solution, but the only solution I've found is to play on an alternate PS account and EA account on the same system. No luck doing anything to make it work on my main account.

  • xFloweeh's avatar
    xFloweeh
    3 years ago
    @apollojeff24 doesn't work for me. I have the same issue. Even generated a new psn account, linked it with a new ea account, enabled offline sharing so I have ps+ and the game. Same error message. Seems like it is not a general solution.
  • xFloweeh's avatar
    xFloweeh
    3 years ago

    maybe some of my troubleshooting steps is working for you:

    - restarted router

    - restarted console

    - use a wired connection

    - set static ip address

    - set static dns

    - disabled IPv6

    - opened ports for F1 22

    - even set the PS5 as exposed host (IPv4 & IPv6) for NAT type open (won't recommend, dangerous!)

    - reinstalled the game

    - loaded the game with locally saved data

    - loaded the game without locally saved data

    - rebuild ps5 database

    - reinstalled ps5

    - enabled/disabled cross play feature

    - new ea account linked to new psn id -> enabled offline sharing for my console

  • RapidPursuit's avatar
    RapidPursuit
    3 years ago

    I tried all those.  Plus I don't have a PS5.  But I did all the equiv. steps on my XBox.

  • xFloweeh's avatar
    xFloweeh
    3 years ago
    @RapidPursuit

    then welcome to the club. I am stuck with this as well. Talked to my ISP and internet is fine. No ports blocked, nothing that could cause this issue.

    For XBOX there is a thing called Teredo Filter. Maybe if you turn that off it could help. You already tried it? In my Fritz! there is a setting for this one. Somewhere I read that it could cause problems for XBOX users.

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