[Hacker] Exploit (“Blinding” T-Shirt) — Request for Compensation

Hello EA Support / FIFA Team,

I am writing to report a possible visual exploit or hack observed during an Online Draft match in FIFA 24 and to request compensation for the incident.

Details

Issue: Opponent was using an unusually bright / flashing kit that created a severe glare on my screen, to the point that it was physically uncomfortable to look at and caused me eye pain. It looked like an intentional visual exploit rather than a normal in-game kit.

Why I’m reporting: This behavior affected my ability to play fairly and caused real discomfort. I suspect this may be an exploit/hack and I would appreciate an investigation.

Match info:

Opponent username: BassIsEverything (you can see it on video)

Match type: Online Draft

Date & time (UTC): 06-11-2025

Evidence: I recorded the incident — here is the video: 

https://www.youtube.com/watch?v=AymgpIjfHKY  (with name)
https://www.youtube.com/watch?v=pJIs4XOO19U (extra)

Request
I respectfully request compensation for the disrupted match. I would like either:

1 Online Draft credit, or

1 FUT token (or equivalent compensation), or other thing.

to make up for the match that was effectively unplayable due to the visual issue.

Additional notes

I experienced eye strain and discomfort after playing; while I don’t expect medical reimbursement, the match was not a fair competitive experience and I ask for a fair resolution.
Please confirm receipt of this report and let me know the next steps or any additional information you need from me.

Thank you for looking into this. I’d appreciate a prompt review and compensation if this is confirmed to be an exploit.

my in-game and EA app name: xSeeMSx

Sincerely,