Cant receive divison rival rewards

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Predator_MBY09
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/31/2024
What time did you see the bug? (HH:MM AM/PM) 09:00 AM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I log in the web companion at 9:00. And the season got reset. In the mean time i reveived an error message saying that there where no rival rewards. It was division 2 single and updated rewards (45 weekly points)
What happens when the bug occurs? Error message.
What should be happening instead? Receive my division rival rewards

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I logged in the web companion at 9:00 AM (time  set for rewards). And the season got reset. In the mean time i reveived an error message saying that there where no rival rewards. It was division 2 single and updated rewards (45 weekly points)

hello i complete the 45 points for rivals rewards i am division 4 and i didnt recive my rewards for the rivals when i am gonna get them?i have wait for more than 24 hours