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Ezuni's avatar
Ezuni
7 months ago

Clubs Avatar Face Customization Bug

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RTX 3080 TI
Enter RAM memory size in GB 40 GB
Which mode has this happened in? Clubs
Which part of the mode? Club Match
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to customize club avatar face.
What happens when the bug occurs? I can customize everything except for my players head, face and appearance, when I try to change the face nothing changes. A bald default face overrides all selections. The face seems to mask over the selected options. The face seems to have linked to the imported avatar as well. Visual glitches present around shoulder area when switching from Male to Female.
What should be happening instead? I should be able to customize my club avatar as intended which includes the face/hair/head/nose/mouth

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When trying to customize the appearance of my clubs avatar, I can change everything but the facial features. There appears to be a bald default face that overrides all my facial options and selections. I have attempted to delete all user settings as well as uninstalled/reinstalled the game. Both options have not been successful in addressing the issue.

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  • Ezuni's avatar
    Ezuni
    6 months ago

    Delete the Club's Profile:

    • Access the club’s profile in the settings and delete it.

    Open Clubs :

    • After deleting the profile, you can proceed to open ‘clubs’ again.

    Wait for the "Couldn't Find Avatar" Error:

    • Look for the error, "We couldn't find the avatar" or something similar.

    Unplug your Ethernet Cable / DC from network:

    • As soon as the error appears, quickly disconnect from the internet (it’s really about timing, you may have to do it a couple times to get it correct).

    Wait for the New Avatar to Appear:

    • The ability to create a new avatar should eventually show up while disconnected.

    Plug the Cable Back In:

    • Once the new avatar customization is displayed, reconnect to the internet immediately

     

     

    It seems like the bug is linked to the imported avatar. So you have to essentially stop the import by disconnecting from the internet and then reconnect to save once you have the ability to create a new avatar. This worked for me on PC. Hope this helps!

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