Co-Op Division Rivals Random Disconnects Within First Minutes
Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/21/2024
What time did you see the bug? (HH:MM AM/PM) 7:00 PM - 11:59 PM
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? By starting a Co-Op lobby and loading into Division Rivals, the disconnect will randomly occur within the first 1:30 of the match. It could happen after this time. The disconnect does not happen every game, but for the longest time it would occur two consecutive games after a game had been completed. Specifically, the first game would work fine, the second game would disconnect, the third game would disconnect, and the fourth game would work fine. The pattern can also be more random, but this pattern was observed at least 4 separate times.
What happens when the bug occurs? When the bug occurs, the teammate of the co-op lobby (i.e. not the leader of the lobby) will experience dropped frames and then a message stating that connection has been lost. The leader of the lobby will receive a message stating that "you have forfeited the match due to an insufficient number of players". The leader of the lobby will receive a loss and thus move backwards in Rivals progression (unless at a checkpoint). The teammate of the lobby will not receive the loss and thus remain at the most recent progression point. Ultimately, this bug makes progressing through Rivals Divisions in a co-op lobby nearly impossible.
What should be happening instead? There should be no disconnect occurring.
In an effort to troubleshoot, the disconnects still occurred after switching WiFi networks, restarting FC 25 in between games, and even restarting the Xbox console in some instances.
The disconnects did not occur at all in paired Rush (where the same two members of the co-op lobby competed). There were no disconnects in Squad Battles with the same two members of the co-op lobby. Additionally, there were no disconnects with solo Division Rivals (non co-op). Therefore, it appears this is just impacting co-op Division Rivals.
In case this makes a difference, cross play was left on for the purposes of Rivals matchmaking.
Thank you all for sharing your feedback in this discussion. The issue brought to our attention in this thread has been addressed in the most recent title update.
The game should not crash anymore when using Custom Tactics.
Should you experience any other issues with Co-Op Division Rivals, please open a new thread. Thank you for your continued support!
