Product: EA SPORTS FC 25Platform:PlayStation 5Please specify your platform model. Sony PlayStation 5What is your Gamertag/PSN ID/Switch ID? IranRagazziWhich mode has this happened in? Ultimate Team™Which part of the mode? Division RivalsHow often does the bug occur? Every full 90 minutes rivals match (100%)Steps: How can we find the bug ourselves? Play the game. The problem occurs at different times in middle of every match. Also sometimes in menu. In the menu or different stages of game it's not guaranteed, but there's no way that I can play a full 90 minutes online rival match. This one is guaranteed.What happens when the bug occurs? The game crashes and exits and a PS5 error shows up with code CE-108255-1What should be happening instead? The game should not crash and I should be able to play the game.I usually play Ultimate Team, so that's something that I can come up with full details and certainly tell you that there is no match that I can finish without the game being crashed with error CE-108255-1.It often happens in other modes or when I'm doing an SBC in Ultimate Team. I don't know the exact scenario for this.Sony suggests reinstalling the game or updating the game. I have already done these, plus:Deleting cacheRebuild DatabaseHard Reset (totally formatting the console and installing the software again)It is a real issue, existing for months.I hope they finally fix this. Until that time, this game is totally unplayable for me.

Thank you for trying all those steps. Was your friend able to test his account or your account on his console. If your friend's account is crashing on your console but not on his, we can try some additional troubleshooting. Could you please confirm how much free space is available on your console's hard drive? Also, do you have any other devices, like external drives or Bluetooth devices, connected to it?

Hey @IranRagazzi CE-108255-1 is a general Sony error for crashing issues. If you have completed all the steps from this article How to fix CE-108255-1 Please also give a try to those steps listed in this thread: LINK

@EA_Pulsar Yesterday I tried the steps provided in the link you mentioned, both for UT and non-UT. Still my problem is not fixed. The game crashes in every single offline kick-off and UT division rivals.The only point is that, in the offline kick-off, it did not crash when I was playing against CPU. It crashed when I played a local multiplayer kick-off match.

Same. No match can be played. I'm only able to play career, manager mode. Just because I don't need to enter any match. It has been a total headache for me. I want my money back.

@EA_Pulsar allways kicks me out the game, after finishing a match! SQB/Rivals/Champs all the same issue... Pls help.... WL should be played, but like this it sucks even more!!!

[PS5] Game Crashes In Matches Everytime

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EA_Pulsar
Community Manager
6 months ago
Hey @IranRagazzi CE-108255-1 is a general Sony error for crashing issues. If you have completed all the steps from this article How to fix CE-108255-1

Please also give a try to those steps listed in this thread: LINK
IranRagazzi
6 months ago
@EA_Pulsar Yesterday I tried the steps provided in the link you mentioned, both for UT and non-UT. Still my problem is not fixed. The game crashes in every single offline kick-off and UT division rivals.
The only point is that, in the offline kick-off, it did not crash when I was playing against CPU. It crashed when I played a local multiplayer kick-off match.
Amirali20000
6 months ago
Same. No match can be played. I'm only able to play career, manager mode. Just because I don't need to enter any match. It has been a total headache for me. I want my money back.
stingerh3
6 months ago
@EA_Pulsar allways kicks me out the game, after finishing a match! SQB/Rivals/Champs all the same issue... Pls help.... WL should be played, but like this it sucks even more!!!
EA_Pulsar
Community Manager
6 months ago
Does it mean that you all see the CE-108255-1 error code on your PlayStation error history log?

Can you also test the game on a different profile on your account? It should have separate progress, so it will confirm if it's related to a specific account or damaged settings/ save file.
IranRagazzi
6 months ago
I just tried with my friend's account, it crashed again.
I logged in via his account in my console, and he had never used UT before.
I set up his fresh UT account and entered a division rivals match.
Once it crashed just before entering the game, when I was waiting for my opponent to press ready.
The next time it crashed in middle of a game.
I also did all the steps you mentioned in the external thread, but still I face crashes, and I can never finish any game.
I'm a software developer myself, I know how hard things can get when it comes to debugging and I know you're busy with lots of bugs. But this issue makes me not able to play any FC25 game in my console. All my other games are working properly. Please fix it.
EA_Pulsar
Community Manager
6 months ago
Thank you for trying all those steps. Was your friend able to test his account or your account on his console. If your friend's account is crashing on your console but not on his, we can try some additional troubleshooting. Could you please confirm how much free space is available on your console's hard drive? Also, do you have any other devices, like external drives or Bluetooth devices, connected to it?
IranRagazzi
5 months ago
My friend tested my account on his console today, and he played a division rivals game without crashing.
There is 294.7 GB free space on my console's hard drive.
There are just two controllers connected to my console. No external drive or any other bluetooth devices.
I have reset the console and reinstalled the game multiple times, but it did not fix it.
Now it just crashed again when I was playing an offline kick-off game.
It also just crashed when I was afk and left it idle for around 10-15minutes in SBCs menu in UT.
EA_Pulsar
Community Manager
5 months ago
Okay. Let's see what else could fix this issue.

Disable HDCP on the Console Settings:

Spoiler
  - Go to the System category on your PS5.
  - Select HDMI in the left pane.
  - Toggle off the "Enable HDCP" option in the right pane.

Restore the license for the game.

Go to Settings on your PlayStation.
Click Account Management then Restore Licenses.

Set PS5 as Primary Console:
  - Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play > Enable to set your PS5 as the primary console.

Check if the time and date are set correctly on your console.

Enter Safe Mode and Rebuild your PS database

Change the connection between cable and wifi.

If you have another profile, please uninstall the game and install the game on that new profile then switch back to the main account.
IranRagazzi
5 months ago
Took some time to try them all.
They didn't fix the issue still. Well, although I did them all again, only the "Set as primary console", disable HDCP, and switching the connection from cable to wifi were new steps to me.
I respectively disabled HDCP, then set the console as primary, deleted FC25, cleared cache and rebuilt database, redownloaded FC25 in another profile, and restored the license.
After these steps, first I tried to play the game, I encountered an early crash.
Then I changed the connection from LAN to WiFi.
I became very happy as it didn't crash when I played 2 or 3 games in the other alternative profile. I though it's fixed. But after a bit it started crashing again.
I tried playing in a different account and my own account, with LAN or wifi (All the 4 combinations), but didn't fix it.
Just some info if it might help: At first when FC25 was released, it used to crash for me.
After few updates, it was kinda solved for me for 1-2 weeks. Then I'm not sure if any update came after that or not, but it started crashing again.
So it was a short period when I really could finish my games, especially in FC Pro mode in UT.