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PvtSkittles374's avatar
9 months ago

PS5 Shutdown anytime I play Ultimate Team

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? X_PvtSkittles_X
Which mode has this happened in? Ultimate Team™
Which part of the mode? Online Draft Mode
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/22/24
What time did you see the bug? (HH:MM AM/PM) 02:00am
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you take my PlayStation and try to play the game.
What happens when the bug occurs? My PS5 shuts off and wont turn back on for a few minutes.
What should be happening instead? The game should not try to kill my PS5.

I could be playing The Show or For Honor or any other game for hours minutes etc. As soon as I play about 10-15 minutes of a rivals game or a FUT draft that I was trying to do to earn early rewards my PS% would be force to do a hard shut off. I fully cleaned out my PS5, played several other titles fine, then it did it again. 

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  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @PvtSkittles374 Here are some good troubleshooting steps to start with if your console shuts down while playing games:

    • Disable HDMI Device Link
      Go to Settings > System > HDMI.
      Select HDMI Device Link.
      Press the X button on your DualSense controller to toggle the feature off.
      Restart your PS5.
    • Disable Rest Mode
       Go to Settings > System > Power Saving.
      Set the Rest Mode activation time.
      Save changes.Update System Software
      Open Settings > System Software.
       Select System Software Update and Settings to see if an update is available. Follow the onscreen instructions if needed.
    • Make more space on your hard drive.
    • Disconnect any other devices from your console.
    • Rebuild the PS5 Database
      Turn your PS5 off.
      Press and hold the power button for around 7 seconds until you hear two beeps to enter Safe Mode.
      Connect a DualSense controller with a USB cable and press the PS button.
      Select Clear Cache and Rebuild Database.
      Choose Rebuild Database and click OK.
  • I did all of these steps. I then played one game successfully.  Then I was opening some packs and then my ps5 shutdown again. I want to stress again that I clean and keep my ps5 in good condition and it plays other titles for HOURS, stream etc. with no issues. I already reached out to both playstation and ea now for help or a refund and it seems like I have to just take sinking almost $100 (I got the ultimate edition).