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bennysoepardjo's avatar
bennysoepardjo
6 months ago
Solved

Been Permanent Banned For Cheating EAFC 25

Hello,  I have received an email at approximately 9:44 AM GMT+8 stating that I was banned from EA SPORTS FC ONLINE ACCESS, the email further stated that i will not have online access to any pas, cur...
kala077's avatar
kala077
Rising Novice
6 months ago

If only the appeal process wasn't made to purposely be extremely anti-consumer. There is no communication where it can be seen that an actual human has issued the ban or investigated an appeal. Every email is auto generated and no people names can be seen anywhere.  A SAR request I've sent 3 weeks ago is still unanswered and it seems like your support is doing their best not to process it. There is no point wasting a limited amount of appeals when I do not have a slightest idea about what kind of cheating I'm being accused of nor do I have the information from the SAR to proof that there is no cheating going on. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 months ago

All TOS appeals are investigated by a member of the team @kala077.

Templates are used for communication to ensure that there is uniformity in response. 


Darko

  • kala077's avatar
    kala077
    Rising Novice
    6 months ago

    That's why I said there is no proof that a human of the team is investigating a TOS appeal. The bare minimum would be to include an team member name on the response. Since you're a community member and all @EA_Darko do you have any idea how can it take more than 3 weeks to process a SAR Request? After asking about the status of that case on chat it got changed to "waiting on player" but there is nothing I can do to change that status?

    • Me7gore's avatar
      Me7gore
      6 months ago

      I guess the chance that you will be unbanned is close to 0. No matter how often you submit the request, you will always receive an automatic email. Writing to the team in person is impossible. I know someone who gave up after 5 requests.

      • RadioShaqs's avatar
        RadioShaqs
        Hero
        6 months ago
        @Me7gore People have been unbanned so you know it’s not just automated. It really just depends on what you did and only you and ea would know. Some stay banned and some get it overturned.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      6 months ago

      We used to include the name of the TOS agent who reviewed the case @kala077 but then people began using information available in-game and online to track down and harass and threat the TOS team.

      Same with us CMs, we use nicknames as almost everyone of us has a story of how someone has taken issue with one of us over something innocuous and threatened our lives or family.  


      Darko

      • Me7gore's avatar
        Me7gore
        6 months ago
        @EA_Darko

        It is completely understandable that you do not give out any personal data. The fact that you have been threatened is absolutely not acceptable.

        Nevertheless: The communication on your part towards your customers is not good.

        Customers receive no feedback other than an automatically generated e-mail if, for example, a ban is rejected. There are more and more posts in the forum saying that players have been wrongly banned (according to them).

        The frequency with which this is currently occurring is unusual. As a customer, I don't have a good feeling about this. Many spend a lot of money to credit FC points to their account, for example.

        I don't think anyone would be stupid enough to invest so much money in a virtual currency and then cheat and risk having their account banned.

        We all don't know how the anti-cheat works. However, I know from other games and anti-cheat software that false bans can happen. An example: Rockstar Games and GTA5 Online, 2 months ago. Nobody knows what caused the ban. However, it is false and Rockstar has unbanned the accounts.

        Just my opinion.

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