connectivity issues

Hey servaldo​,

We can't help with bans here on the forums. If you have a ban, you'll need to reach out to our terrms of service team.

It's odd that nothing's showing up in your ban history though. Could you share a screenshot of what you see when you try to play? Also, what platform do you play on?

ok i have submitted a request for help via email. thank you.

I have reported via email but there is no reply. Then what? EA_QueenBee​ 

servaldo​ It can take up to a few days for them to respond, depending on how busy they are. You can always check the status of your case here.