Customer Service

Since December 7th I was unable to launch FC 25 after a patch they sent out. The issue was the anticheat code. I was told, after opening a dozen cases with EA help that there was nothing EA could do. I noticed multiple people on EA forums had the same issue. It took 4 weeks for EA to fix the issue. I was told multiple not to worry that EA would compensate me. Ea help made my delete all my games multiple times. Made me reinstall fc25 multiple times. I had to do factory resets on my pc. Delete a bunch of software. All that and a bunch more stuff only for EA help to turn around and say your on your own. Now that EA finally fixed the issue EA help said they can't compensate me and that I have to go on the EA forums and ask for it lol. WHAT! So they said all that to make thier own lives easier. Crazy! I have all the chat logs saved. What a crazy experience. Anyway, can I be compensated?