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ElahiSully's avatar
ElahiSully
6 months ago
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EA FC 25 Closed Beta Issue - Wrong Platform

Hi, 

I received my EAFC 25 Closed Beta but I have an issue. 

My current console is the PS5 but I received a beta code for the PS4? 

Can someone help with this as I am not sure where to contact? Thank you.

[Title edit for searchability - EA_Barry]

  • EA_LeonSK's avatar
    EA_LeonSK
    6 months ago

    Hey all,

    We want to clarify the situation since we're seeing many complaints from players who received the code related to a different platform or who can't access the Beta.


    When you signed up for the Beta, you had to put a preference on the console; this is explained in our EA Help Article: What is a Closed Beta.


    Unfortunately, we can't help you to get another code for a different platform. If you got instead the code for the correct platform but it is not working, follow the same article above for help.

    Also, we want to remind you that this Beta is only accessible in the NA and UK regions. Please keep in mind that certain platforms, like the PlayStation region, lock content; if your EA account region is set to a country different from your actual location, your code will not work as it is tied to a different region.You can check the region settings for your EA account here.

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  • HimalayaTiger's avatar
    HimalayaTiger
    6 months ago

    I didn't exactly have the same problem but I did get the wrong generation in my code even though I only play the PS5 version of FC 24 and in my preferences it's set to PS5. hope you all the best though considering you can't even play yours because you got the wrong platform.

  • 290740's avatar
    290740
    6 months ago

    Hello, 

    I have received my EA Fc 25 beta code but it is a PS4 code and I have a PS5 is there any possible way this can be changed

  • stephenmc64's avatar
    stephenmc64
    6 months ago

    If you have gotten a code for the ps4 and you are using the ps5 you can still access the beta. Yes I understand it may not be the version you wanted but you should still be able to play and test the game. I have seen many people received the wrong and hopefully you get the correct platform. I would recommend making sure that your preferred platform is ticked and the rest un ticked to make sure that you will get the correct version. However, there is another solution to this. Once downloaded the ps4 version of the application try changing the version of the application and download the ps5 version of the application. Since both platforms are compatible with each other. 

    I hope this helps!

  • bd0nz's avatar
    bd0nz
    6 months ago

    Hi, i received my beta code today & it is for the ps4 version? I have tried to pre load but I'm only able to download the ps4 version. I have no idea why because my preferred consoles in my account settings is set to only ps5? 

  • MGibson9's avatar
    MGibson9
    6 months ago
    @mario061300 Hoping that when it actually boots up, it changes, however not hopeful as a mate of mine has his code and it says PS5 on his.. so a little bit confused.
  • Nathanielfffff's avatar
    Nathanielfffff
    6 months ago

    So I’ve had a look and all of what you recommended was already checked so I just did it all again and updated it. But even with doing that seeing as I’ve already recieved a beta code am I going to receive another one to rectify the mistake 

  • mario061300's avatar
    mario061300
    6 months ago
    @MGibson9 Have you had a chance to play it ? I’m at work as of now so I haven’t had a chance to boot up the game. We’ll see it’s just disappointing that’s on ps4 while having a ps5
  • SoccerBeast7131's avatar
    SoccerBeast7131
    6 months ago

    I was just given a Fc25 beta code but it’s for Pc which I don’t use to play Fc24 and I don’t have anymore so I was just wondering if the code can be changed so I can get one for my Ps5

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