EA letting cheaters ruin Champs and refusing to help — this breaks UK laws

Just had another Champs match where my team was frozen from kickoff. White cursors on every player, no control, while my opponent ran through and scored. I didn’t quit because EA only counts progress if you stay in the match. So I waited.

Then the opponent force-closed my game remotely and I was handed a loss.

I have video evidence of the whole thing. I sent it to EA and their response was “We can’t do anything.” No reversal, no help, no compensation — just a standard reply.

This has happened to me 2 or 3 times every FUT Champs weekend. It’s clearly a known exploit being abused. Instead of protecting players or restoring what’s lost, EA does nothing.

This goes beyond bad support — it’s illegal.

Under the Consumer Rights Act 2015, digital products and services sold in the UK must be delivered with reasonable care and skill. That means protecting users from abuse and unfair loss.

EA refusing to act, even with proof, despite losses and missed rewards, breaches their legal responsibility. They punish the victim and reward the cheater.

They’re still running outdated netcode, allowing exploits, and ignoring the problem. Meanwhile, players who spend money and play fair get shafted with no protection.

So I’m asking:

What do you plan to do to make this right?