EA Servers are unavailable right now.
"EA Servers are unavailable right now. Please try again later. Go to ea.com/unable-to-connect for additional information."
Any help that can be offered is greatly appreciated as all online functions are unaccessible at the moment. I am continually getting the above error message. Have tried numerous troubleshooting steps, including reaching out to chat support. This was the interaction:
- I am unable to log into my EA account on FC 25. I have done exhaustive troubleshooting and isolated the issue to something occurring within either the account or FC 25.
- I can log on to my account in the FC companion app, I can also log into my EA account in FC 24 with no issues.
- As I can understand you are unable to login via PSN. Is that correct?That is correct
- Thank you so much for the confirmation. I completely understand your concern. Please be assured that I will try my best to assist you.However, I logged in on FC 24 with same account with no issue
- I have also tried a Safe Boot on PS5 clearing system cache, and then also deleting FC 25 and installing a new copy and issue persistsI have also reset my Network Router as another troubleshooting stepCould you confirm what exact error you are getting?
- EA Servers are unavailable right now. Please try again later. Go to ea.com/unable-to-connect for additional information.I have been trying for roughly two hours, with all the troubleshooting steps in between attempts. I was logging in with no issue earlier today. One thing did change, and I think it could be related. I signed into the FC 25 companion app for the first time today. Roughly 3 hours after logging into the companion app, I have no longer been able to log in to FC 25Please go through the below troubleshooting steps- https://www.playstation.com/support/connectivity/ - https://help.ea.com/nz/help/faq/problems-playing-online/ - Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch) - Verify you signed into your PSN account- https://www.playstation.com/en-us/support/games/restore-licences-playstation/ - https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/
- I already did that
- Like I said, I have been troubleshooting this issue for two hoursAfter Safe Mode, clearing cache's and resetting network, I even deleted the game and installed a new copy. Issue persists.
- I have checked your account details and everything seems perfect and in place. Thank you for informing me this. I really appreciate players like you who come forward and lead us in right direction. Trust me, our team always thrive for the betterment of the games as well as our players. I humbly apologize that you are facing some issue, but be assured that those are being worked on and you can report these on our official EA Forum. Kindly refer to this link for reporting: https://answers.ea.com/t5/General-Discussion/bd-p/fc-25-general-discussion-en
- I don't see any specific information on this issue on the forum. Does that mean you can not help?
- I have checked with my resources and shared all the possible fixes which is available to me as of now. Unfortunately, the issue continues, hence, I would request you to report this to EA forum so that our developers and community manager can check with this.
- There are no other troubleshooting steps I can take?
- If there is anything available to me I would have shared you the same. No worries, being a gamer I can understand your situation hence I am taking your case as a strong feedback and will share this with our developers so that they can check with this.
