EA, Where Is the Good Faith? Banned Without Reason for Almost a Month

How much longer will I have to wait for a response to my case: "216412487"???
It has been 29 days of distress, banned for something I did NOT do!! I have a clear conscience that I did absolutely nothing wrong, I have ethics regarding EA’s rules, and most likely I was banned due to a detection error...

How much longer will I remain without a response? 29 days of waiting.
This is absurd for the consumer.

According to the Federal Trade Commission Act (Section 5) in the United States, companies must act with transparency and clarity in their communication with consumers, and are not allowed to omit essential information or fail to provide clear justifications for actions taken against them.
Keeping a consumer punished for nearly a month, without presenting a reason and without providing a response timeframe, constitutes an unfair practice, which violates the principle of good faith and the right to information.

I need an answer now!!
Where is EA GAMES’ good faith???
In the United States, even in private contracts (such as EA’s Terms of Service), there is an implied duty to act in good faith and treat customers fairly.

I have already opened several chats (6 or more) and have never been given a timeframe or any plausible response — always receiving standard replies from front-line agents who have no power to resolve even simple problems.

In other words: if a company takes an action (such as banning an account), it must clearly explain the reason and provide fair means of appeal within a reasonable timeframe. That is not what is happening — it has been 29 days banned and without a response!!!

Please, I urgently request a review of this case, as I have not yet received a response timeframe.
Apologies for the inconvenience!