One imagines that EA sets up these forums. But perhaps they don't monitor them or really care that much for user feedback.
"Let's set up a forum where the malcontents can post all their grumbles and feel like they've unloaded... But we don't feel any need to do anything about it. They are our captive audience. So we can lose more and more teams and stadiums and they'll stick with us anyway. We have a cash cow which we'll just keep milking because we're untouchable and don't really need to address user expectations."
Such thinking worked out really well for Nokia, Blockbuster, Kodak, taxis, the music industry.......
As long as they don't believe that there's a viable substitute and that people will still be willing to pay, why should they invest further money in optimising the experience?
"We'll just update the teams to recognise transfers in the prior transfer window and update some game playing features in line with technological advances and reissue more or less the same (or a slightly declining product each year) and our docile customers will keep paying anyway. Money for jam."