Forum Discussion

2 years ago

Solved

Have not received my pre-ordered hero pack in EA fc 25

Hello! I pre-ordered the game EA fc 25 before 20 August, but when i log into the web-app today, i have not received my hero pack? Could you in EA try to help me?

EA_Blueberry
2 years ago
@andre123163

You can only get the Untradeable Hero Player Item if you pre-ordered EA SPORTS FC™ 25 before August 21, 2024, at 4 PM UTC.

EA_Aljo

Community Manager

2 years ago

Hi there, @chenor31

The pre-order content doesn't release until September 20th.

andre123163

2 years ago

@EA_Aljo hello i went on the game at 12:00 am and everything was fine i got my points my packs but my hero pack and i very confused why i did not get my hero pack spent 90 bucks to not get what i payed

EA_Blueberry
Community Admin
2 years ago
@andre123163

You can only get the Untradeable Hero Player Item if you pre-ordered EA SPORTS FC™ 25 before August 21, 2024, at 4 PM UTC.
- andre123163
  2 years ago
  sir i am sorry to tell you but i got the game on the 15th how can i get in contact with a ea member look at the picture
  - 892790437
    2 years ago
    You need to preorder before august 20, you ordered on sepetember
- andre123163
  2 years ago
  so what am i post to do when i get the game on the 15th and i don’t get what i payed for what should i do please help