Icon/Hero Pack Compensation Missing
I opened the supposed 'Icon pack' last week, just like many others did. The description clearly state Icon both times but whilst others in the community have received icon packs as compensation, I ha...
Forum Discussion
Not sure if you've figured it out yet, but for some reason if you're signed into your account and you go to resume a case to get back in a chat, the option doesn't appear.
What you wanna do is:
- Go to your emails.
- Find the one that was sent when you opened the case (should have case number and some code for your case).
- Go back to ea help and find where to resume a case but NOT signed in.
- Fill out the necessary info and provide your case number and code (still, don't sign in).
Boom, when you scroll down you'll see the chat button. It's almost like they don't want you to be able to get back in touch...but there's ways around everything😉
Lets hope he's saying the truth.
I spoke to someone from ea help. And at least he was honest. Hé said they are probably not going to compensate anyone anymore..
Damn, I would appreciate the honesty but we cannot let this stand. Some of us paid real money for these packs and EA have compensated others so we deserve it too! Since they set precedent of compensation we would have strong legal grounds to pursue this if necessary.
This is the reply I got when following up on my case
I also have this problem. They say all affected has got it but it's not true, something's up with their detection system, they've done it wrong
