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ROWEY33's avatar
ROWEY33
Seasoned Newcomer
2 days ago
Solved

Market banned for coin distribution

I logged onto FC 25 this morning and was welcomed with a message that I had been 'Market Banned' for coin distribution. 

Let me make this very very clear however - I HAVE NEVER BOUGHT/SOLD/TRANSFERED COINS IN MY LIFE.

Recently, I have bought more players than usual due to the Maicon cup and finding extinct players to fit into my team. When I then finished most of my games I sold a bunch of them for max price as they were extinct.

Due to this, I submitted a dispute to get the ban lifted but now have received a follow up email to say it was declined as a 'full investigation' showed that I distributed coins. I would love to know what they 'Investigated' but I know how incompetent this company is.

This has now ruined the game for me for the whole year. This company is an absolute JOKE.

 

[CM - Edited title for clarity]

  • Hey folks,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. We cannot direct them to make any additional changes; if they feel an action was warranted and decline to remove a penalty, that is their call.

    You're welcome to submit another appeal to have a different member of the Terms of Service team review the situation again, but this is not something we can assist with or speak to ToS on your behalf about - you'll need to create any appeals directly with the link above.

20 Replies

  • NiiceYT's avatar
    NiiceYT
    Rising Novice
    2 days ago

    EA_Makoif u can help us in anyway mako please do i cause we got banned without any reason from using the market 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey folks,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    We're unable to make any changes or discuss details of your account here on the forums, but our ToS team can check back into this through an appeal. We cannot direct them to make any additional changes; if they feel an action was warranted and decline to remove a penalty, that is their call.

    You're welcome to submit another appeal to have a different member of the Terms of Service team review the situation again, but this is not something we can assist with or speak to ToS on your behalf about - you'll need to create any appeals directly with the link above.

  • NiiceYT's avatar
    NiiceYT
    Rising Novice
    2 days ago

    EA_Makoi did send a ticket for an appeal mako but i wanna just know from u if its a viral problem or no cause there are alot of people who got banned today without a reason

  • This needs to be done by the many and not the few as we all want a fair and free environment so we are all happy that this will be done and we will do everything possible to ensure that this is done and not just for us but also for them and their development teams who have all the answers to this issue and are not quite ready for this to be resolved but I do believe it will be resolved but not now because we have to wait until after the next patch which will be delivered soon but not soon enough to resolve anything we need to be resolved. 

  • ROWEY33's avatar
    ROWEY33
    Seasoned Newcomer
    2 days ago

    Surely you have some sort of communication with them?

    You have innocent players getting banned for no reason and then being told infact that they investigated and found that coins have been distributed but this is completely false

  • EskilNani's avatar
    EskilNani
    Seasoned Novice
    2 days ago

    yes, this is deff a bug. But still, they "reviewed" it. But i dont people this Mako guy who says this is real people banning and not a bot. He wrote in my forum, that its only real people viewing it... but if u make a thread i will join it.

  • The cry of bots is a unique situation in a game where the game has been played by bots and bots for years now so it’s hard not to get the feeling that they were playing bots in real time but the game was created by bots that were programmed to be able to play with the same level of control that they did before they started playing with bots.

  • EskilNani's avatar
    EskilNani
    Seasoned Novice
    2 days ago

    EA_Makosurely you can report this in? And make them look into our cases? Not only 1, but 3 people getting penalized from a bug, and we all get the same answer back. With no proof of either one of us, on what we did. 

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