Forum Discussion

1 year ago

Solved

Missing hero pack and coins fc25

Hi iam missing hero pack and 250.000 thousand coins I have ordered the ultimate edition on the 13th September I want this sorted ASAP or I want a full refund.

EA_QueenBee
1 year ago
Hey @tiamo1222,

The Hero pack was an early preorder incentive that ended on August 21st 4pm UTC, and the 250,000 Clubs coins are for the Clubs game mode, not Ultimate Team.

EA_QueenBee

Community Manager

1 year ago

Hey @tiamo1222,

The Hero pack was an early preorder incentive that ended on August 21st 4pm UTC, and the 250,000 Clubs coins are for the Clubs game mode, not Ultimate Team.

tiamo1222
1 year ago
I have purchased my fc25 on the 13th of September
TheMetalMusicia
1 year ago
What can I do to get the hero pack I'm missing, I bought the game the 19. this month and have yet to receive it, when I tried asking EA advisors they say they can't don anything and to contact the seller. I bought the game through the EA app on PC.
- EA_QueenBee
  Community Manager
  1 year ago
  Hey @TheMetalMusician,
  
  Again, the hero pack was an early preorder incentive that ended on August 21st 4pm UTC. If you preorderd on the 19th of September, then you won't get the hero player.