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maher8352's avatar
maher8352
New Novice
3 months ago
Solved

My account is banned for no reason.

Hello everyone.
My name is [Personal information removed by CM EA_Vendcera].
To get to the point.
My account was hacked and after contacting support and recovering my account, I found out my FC 25 account is banned. I don't know why.
I tried to contact support again to remove the ban so many times for 4 days but didn't get an answer.
What should I do?
Please help....
  • Hi maher8352,

    Unfortunately, EA support is the only place you can get help about account issues. On EA forums, nobody can help with it other than redirecting you to EA Help. You may want check the official EA guides on what to do if your account got hacked and banned.

6 Replies

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  • eq95g419qb50's avatar
    eq95g419qb50
    Seasoned Traveler
    3 months ago

    Hi maher8352,

    Unfortunately, EA support is the only place you can get help about account issues. On EA forums, nobody can help with it other than redirecting you to EA Help. You may want check the official EA guides on what to do if your account got hacked and banned.

  • maher8352's avatar
    maher8352
    New Novice
    3 months ago

    And again.

    I can't believe that.

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey maher8352,

    the response from eq95g419qb50 is correct. While I totally understand that it's a frustrating situation not being able to play anymore, we can only recommend submitting another dispute with as much information and details as possible. Our dedicated Terms of Service team will then review your case again.
    I can only wish you best of luck and to avoid any further spam, I'll close off this thread now.

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