Forum Discussion

Rising Newcomer

11 months ago

Solved

No update on case after 7 days/live chat not working

I have an open case due to my account being hacked and my FC25 players and coins being stolen EA confirmed this and advised id receive everything back (proof of this in a live chat with advisors) the...

EA_Illium
11 months ago
Hi @HishyS4NK

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

What to do if your EA Account has been hacked - EA Help

How to help manage your EA Account security and safety

Cheers,

EA_Illium

EA Staff (Retired)

11 months ago

Hi @HishyS4NK

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

Cheers,

leelemon99
9 months ago
You literally can't creat a support ticket through that link. You can't connect with anyone with EA because they are a clown company who don't care about their customers.